Director of Revenue Mgmt

Overview

Manages hotel pricing, inventory, forecasts and revenue strategies to maximize RevPAR.

Key Responsibilities

• pricing management
• forecasting
• revenue analysis
• system maintenance
• digital marketing
• reporting

Tasks

-Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach. -Responsible for the daily room inventory management process and daily pricing process. -Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management. -Ensure all distribution channels have correct content and pricing. -Prepare and present monthly and or quarterly presentations to ownership. -Chair weekly Revenue Strategy meetings in order to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum in order to evaluate their effectiveness and promote learning. -Responsible for the maintenance of any software programs which contribute to the management of rooms revenue, including the CRS, RMS, PMS and Sales & Catering system. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Maintain a warm and friendly demeanor at all times. -Develop and maintain a close relationship with the market manager of all OTAs to maximize the opportunities with these channels. -Analyze local events and activities and project the effect of opportunities they create. -Complete all required month end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue. -Prepare annual Rooms revenue budget. -Maintain high standards of personal appearance and grooming, which include wearing nametags. -Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency. -Communicate any strategy changes or update any calendars for the sales team to use. -Actively develop all subordinates, ensuring that they have opportunities to grow their Revenue Management and leadership skill base through personal attention, internal/external training and participation in industry events. -Responsible for Digital Marketing such as pay per click campaigns, e-mail blasts, GDS advertising, etc. -Monitor RevPAR index on STR report and provide critical analysis of performance on weekly and monthly basis. -Establish hotel pricing levels in all segments and all room types. -Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance. -Perform unconstrained demand analysis to determine optimal business mix. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Responsible for all short and long term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In the month forecasts, and Full year forecasts. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Establish and communicate sales strategy for day, week, month and rolling 12 months. -Develop and maintain relationships with other market Directors of Revenue to create a network of peers in your community -Review volume account production with Transient Sales Manager and Director of Sales. -Attend all hotel required meetings and trainings. -Review Agency 360 reports for trends, booking windows and sources of business as well as rates compared to competition. -Manage and communicate group cut off dates and verify pick up to actual block and cut-off dates. -Oversee process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department. Ensure that process enables high speed of response while maximizing profits. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Analyze prior night successes: Did the hotel sell out? Were the right decisions made for overselling? Address the opportunities in Highgate Hotel Business Review (HHBR) morning meeting.

Requirements

• bachelor's degree
• 4 years
• microsoft excel
• problem solving
• industry reports
• revenue management

What You Bring

-Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Understand the macro and micro-economic variables affecting supply and demand in the local marketplace and use this knowledge to create accurate operational and financial room revenue forecasts. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Minimum of 4 years experience in the Revenue Management field -Must be able to maintain confidentiality of information. -Excellent time management skills -Bachelor’s Degree -Ability to communicate clearly both verbally and in writing -Must be able to multitask and prioritize departmental functions to meet deadlines. -Ability to work quickly in a high-pressure & high stress environment -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. -Proficient in Microsoft Excel, Word, Power Point -Exceptional with details and follow up -In-Depth knowledge of all industry reports such as STR, Agency 360, Demand 360, OTA Insights etc.

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Benefits

-Flexible and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms