Cocktail Server

Overview

Serve drinks, take orders, and ensure guest satisfaction in a hotel lounge.

Key Responsibilities

• guest service
• order taking
• payment processing
• table clearing
• cash handling
• closing report

Tasks

-Keep lounge area clean and free from debris at all times. -Complete opening/closing checklist according to standards. -Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order. -Perform all side work duties according to the schedule. -Process credit card and room charges. -Ensure overall guest satisfaction. -Clear and clean tables when guests leave, return glasses to be washed. -Help the bartender prepare drinks when needed. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Assist bartender with hors d’oeuvres tables for cocktail hour in set up and breakdown. -Follow all cash handling policies, and prepare closing report for night audit.

Requirements

• problem solving
• communication
• liquor laws
• computer
• high school
• listening

What You Bring

-Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Have knowledge of which garnishes go in each drink. -Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. -Full knowledge of state liquor laws. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Ability to stand during entire shift. -Be familiar with the computer system. -High school diploma or equivalent and/or experience in a hotel or a related field preferred. -Must be of legal age to serve alcoholic beverages, according to local state laws.

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Benefits

-Flexible and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms