Train Attendant - Orlando

Overview

Provide guest service, safety, and onboard sales on Brightline trains.

Key Responsibilities

• pos processing
• inventory monitoring
• sanitation inspection
• communication systems
• alcohol verification
• guest service

Tasks

-Process credit card transactions for purchases via a mobile Point of Sale device. -Pay close attention to Guests with special needs, Guests with children, or Guests with heavy luggage, and assist as needed. -Monitor onboard offerings and inventory levels and advise the Onboard Supervisor on needed items. -Ensure that all Onboard activities are carried out safely and to Brightline’s standards of quality. -Assist Guests in locating their seats and escort them as appropriate. Provide assistance with Guest baggage as needed. -Inspect service support areas to ensure adherence to Company sanitation requirements. -Report safety concerns to the Onboard Supervisor immediately. -Deliver public address announcements according to standard, providing friendly journey information and a positive message to Guests. -Maintain communication with the Onboard team on the train and leadership throughout the shift as needed. -Prepare and serve hot and cold beverages and snacks adhering to Company standards; ensure Guests are satisfied with their selections and engage in friendly conversation throughout. -Ensure that all possible assistance and information is provided to Guests during periods of service disruption. -Provide light cleaning and resetting of the train at station turn-around and final terminals. -Assist the Onboard team in using designated communication systems to confirm the train is ready for departure and arrival. -Receive and inspect all F&B carts with Train and Commissary Attendants to ensure all products are consistent with our opening inventory for the designated shift. -Maintain a professional, neat, and well-groomed appearance in accordance with Brightline standards. -Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed. -Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification. -Work with Ancillary team and leadership to coordinate and maintain marketing efforts within onboard events. -Assist in training newly hired Train Attendants on Brightline’s steps of service and safety standards. -Assist in handling, diffusing, and solving escalated Guest concerns in an open, friendly, professional, and confident manner. -Follow Company protocols to manage any unscheduled or emergency situations as trained. -Provide Food & Beverage service to Guests throughout the train, using strategic selling techniques.

Requirements

• high school
• food safety
• guest service
• problem solving
• physical fitness
• english fluency

What You Bring

-Proven ability to effectively interact with Guests, management, and Teammates under pressure. -High School Diploma or GED required, some college or vocational training preferred. -Have complete knowledge of all F&B menu offerings. -Skilled in professionally handling and resolving escalated Guest concerns using strong problem-solving and decision-making abilities. -Minimum of six (6) months’ experience in guest service, sales, or food & beverage service. -Effective communication skills (fluent English is essential) and interpersonal skills for engaging with Guests, Teammates, and stakeholders. Ability to clearly convey information and instructions. -Understanding of foodborne illness prevention and health regulations. -Good physical condition to handle the demands of the job, including performing all safety-related procedures in a moving train environment and performing manual tasks. Capable of climbing, pushing, pulling, walking, standing, and bending repeatedly for extended periods, frequently lifting and/or moving objects up to 50 pounds. -Knowledge of safety protocols and the ability to report concerns promptly. -Detail-oriented with the adaptability to handle a variety of situations. -Must be able and willing to work any shift, as well as on weekends and holidays based on operational needs and train schedules as necessary.

People Also Searched For

About Brightline Trains

-Founded to revolutionize American rail travel with high-speed, comfortable, and eco-friendly trains. -Brightline serves bustling corridors, providing efficient travel between key cities in Florida and soon beyond. -The company's trains are designed for speed, comfort, and luxury, offering amenities like spacious seats, Wi-Fi, and onboard refreshments. -With a focus on passenger experience, Brightline aims to reduce travel times while offering a sustainable alternative to car and air travel. -Notable projects include their expansion plans to connect more regions, including potential routes to the Northeast U.S. -Brightline’s modern stations offer a seamless journey, blending innovation with design for an elevated traveler experience.

Sector Specialisms