City Manager

Overview

Manage 4-6 centers, driving revenue, operations, and team performance.

Key Responsibilities

• scheduling
• resource planning
• visit forms
• activity planner
• compliance audits
• performance analysis

Tasks

-Encourage follow-up strategies that maintain engagement and demonstrate the value of the offer. -Oversee scheduling, performance management, and resource planning for the team. -Retaining Customers -Work with sales and functional departments to implement initiatives and drive collective success. -Develop and implement a comprehensive city plan ensuring revenue growth and operational compliance. -Address customer escalations and ensure adherence to company policies and procedures. -Collaborate with the Deputy City Manager for onboarding and continuous training. -Drive accountability across centers to achieve service and performance standards. -Train and empower the team to confidently and directly ask prospective customers for their commitment during or after the tour. -Growing and developing talent within your city -Lead and develop the community team, ensuring proactive recruitment and talent cultivation. -Supporting New Sales -After each interaction or tour, ensure a visit form is accurately and thoroughly completed. -Ensure that all visit forms are sent promptly to the city Area Sales Manager (ASM). -Driving material growth of the customer base and the network user base in your city -Ensure the Center Monthly Activity Planner is completed and that the Community teams are executing in accordance with the agreed actions and timeline, with support from the Deputy City Manager. -Use the form to capture customer feedback, interests, and potential objections. -Deliver operational excellence across your city -Ensure compliance with billing and collection standards to minimize bad debt. -Conduct regular center visits for compliance checks, operational improvements, audits, and staff coaching. -Opening New Centres in Alignment with Targets -Maximize revenue and retention through best-in-class customer engagement and sales processes. -Analyze city performance results to identify opportunities and resolve issues promptly. -Ensure you and your team deliver exceptional tours that highlight the value and features of the centers. -Tailor tours to align with customer needs, showcasing how the center can meet their goals.

Requirements

• high school
• ms office
• leadership
• operations
• analytical
• customer service

What You Bring

-High School Diploma or equivalent -Excellent communication skills and the ability to manage multiple priorities effectively. -Experience and confidence using MS Office and other basic IT equipment. -Leadership Skills: Proven ability to lead, inspire, and manage multi-location teams effectively. -Organized, flexible, adaptable, and able to work in fast-paces growth environments. -Operational Acumen: Strong background in operational management, financial oversight, and customer service excellence. -Completion of Visit Forms: -Proven customer service experience with the ability to hold accountability, de-escalate and resolve conflict effectively, fantastic communicator. -Strong analytical and problem-solving abilities -Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills -A strong understanding of business operations, preferably within IWG. -Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations. -Analytical Abilities: Capable of analyzing reports, spotting trends, and implementing timely solutions. -Ability to work independently and as part of a team and to consistently travel across the “city” to perform centre visits and work with the team -Experience with leading through others, delegating with accountability and driving improved performance within an engaging and positive culture -Legally eligible to work in the Country and at least 18 years old.

People Also Searched For

Benefits

-Growing Service Revenue

About Regus

-Provides flexible workspaces including private offices, co-working spaces, and virtual offices. -Supports businesses of all sizes, from startups to large enterprises, for scalable growth. -Offers solutions designed to enhance productivity, collaboration, and business growth across industries. -Includes meeting rooms, business lounges, and office spaces in its service portfolio. -Maintains a global network of workspaces to facilitate international business operations. -Sets industry standards with innovative workspace design and management approaches.

Sector Specialisms