Senior Analyst, Mortgage Risk Policy & Procedure

Overview

Develop and maintain mortgage risk policies/procedures for CD and TPO channels.

Key Responsibilities

• policy review
• record keeping
• gap analysis
• policy development
• risk alignment
• stakeholder collaboration

Tasks

-Conduct periodic reviews to assess the effectiveness of policies and procedures and to ensure adherence to company standards and compliance with regulatory and agency expectations. -Maintain comprehensive records of all policy and procedure versions, approvals, and updates in accordance with enterprise documentation standards. -Analyze existing policies and procedures to identify and address potential gaps and inconsistencies in partnership with business partners. -Develop, update, and standardize policies and procedures to reflect current risks, regulatory changes, and strategic business goals. -Partner with Compliance, Risk, and Operations to ensure alignment of risk frameworks, controls, and compliance requirements across channels. -Collaborate with stakeholders to support new initiatives, ensuring new processes and controls are fully and accurately documented. -Ensure documentation reflects regulatory expectations, agency/investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA), internal controls, and business strategy. -Communicate new or updated policies and procedures effectively across teams, including defining expectations and coordinating necessary training requirements to ensure proper implementation.

Requirements

• excel
• powerpoint
• power bi
• operational risk
• mortgage
• bachelor’s

What You Bring

-Proven ability to develop clear, concise, and accurate policies and procedures for different audiences (e.g., operations, compliance, executive). -Strong analytical skills with the ability to assess risk data, identify trends, and draw actionable conclusions -Excellent verbal and written communication skills, with the ability to effectively collaborate across departments and present complex ideas clearly -Self-directed and able to work independently, demonstrating sound judgment and decision-making in a fast-paced environment -Highly collaborative with proven ability to build relationships across business functions -Strong organizational skills and the ability to manage competing priorities and deadlines -Proficiency with Microsoft Excel and PowerPoint; Experience with risk systems or data visualization tools similar to Power BI is a plus -At least 3 to 5 years of experience in Operational Risk Management, Change Management, or policy and procedure development. -Bachelor’s degree in Business Management, Finance, Accounting, or related field is preferred, or equivalent combination of education and relevant experience -Minimum 8 to 10 years of experience in the mortgage industry with a thorough understanding of the full mortgage origination lifecycle

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About Lakeview Loan Servicing, Llc.

-Founded in Delaware in 2010, began by acquiring mortgage servicing rights across the U.S. -Quickly grew to become the nation’s largest mortgage loan servicer. -Owns servicing rights and partners with firms like LoanCare, M&T Bank, Flagstar, Mr. Cooper, and others to process payments and manage escrow. -Specializes in residential mortgages, including purchase, refinance, cash‑out, FHA and VA loans. -Offers a digital portal for homeowners to track equity, payments, statements, and access personalized home‑buying resources. -Also originates new loans, often helping customers lower payments, consolidate debt, or access home equity. -Unusual for its rapid rise, combines servicing rights acquisition with direct origination and a rewards-driven customer approach.

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