Laboratory Commercial Admin Assistant

Overview

Admin support for water lab: manage samples, data & customer service.

Key Responsibilities

• customer service
• team support
• data management
• sample handling
• crm updates

Tasks

-Customer Service: speaking to customers to understand their needs, making note of updated requirements, and dealing with any queries. -General Team Support: communicate with senior members of staff on any quality/technical issue and ensure that key staff are kept informed of customer activities and requirements. -Data Maintenance: updating and maintaining customer data on customer relationship database, as well as other team records when needed. -Sampling Reception: organising samples from commercial customers, supplying sample containers and general day to day assistance as required.

Requirements

• communication
• it proficiency
• gcse maths
• gcse english
• customer service

What You Bring

-Professional written and verbal communication skills -Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. -Confidence in using IT equipment to fulfil your role. -Good standard of Maths and English at GCSE Level -It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. -Excellent customer service skills

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Benefits

-Flexible annual leave policy to buy or sell holiday leave. -Health cash plan. -5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. -Life assurance. -Excellent Stakeholder pension scheme, up to 10% employer contribution. -Cycle to work scheme. -Paid volunteering days.

About South East Water Uk

-Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier. -Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution. -Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone. -Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions. -Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works. -Privately owned under a mix of pension and trust entities. -Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Sector Specialisms

Security Clearance

-pass background, identity, and employment referencing checks.