Sr. Engineering Applications Support Specialist

Overview

Support, deploy, and manage engineering design applications across projects.

Key Responsibilities

• l2 support
• software packaging
• sccm testing
• citrix coordination
• cmdb updates
• capacity planning

Tasks

-L2 Support for all Engineering Application issues, installations & performance/resource monitoring where required. -Manage account rights for some application according to user profiles. -Act as Global L3 support for Engineering Applications when required. -Define working procedures for Software packaging and installation -Provide operational and technical support to users -Develop application packaging requirements for new or updated applications, and test developed packages before release with SCCM. -Escalate issues to software vendors, as needed. -Manage application global workshares and user requests. -Work with Engineering Disciplines / Functional Application Management to define functional architecture of engineering applications, to support Project execution and application integration strategies, also in a multicenter scenario. -Analyze and troubleshoot high priority application issues. -Ensure that support documentation is made available to L1 support teams and Service Desk. -Work with Engineering Disciplines on capacity planning to forecast needs in terms software resources. -Provide technical support to users, interacting with discipline leaders and superusers. -Contribute to Project IT platform hardware architecture in close collaboration with other I&O disciplines. -Maintain updates to the Application CMDB for the concerned part. -Coordinate with Citrix team to support various applications and projects within the Citrix environment. -Interface with Engineering Disciplines / Functional Application Management and Project Management to ensure required level of support is met -Software Setup and Troubleshooting -Participate as needed to Digiteam initiatives and Engineering Applications Support evolution Projects. -Contribute to the technical setup of the Project IT platform (Hardware and Software), according to the contract requirements and Technip Energies standards and best practices. -Ensure Engineering Application setup, consistency and updates across multiple servers

Requirements

• itil
• servicenow
• citrix
• autodesk
• hexagon
• bachelor's

What You Bring

-Experience in one engineering discipline -Problem solving skills, ability to create and propose new solutions. -Good knowledge with ITIL best practices -Software License management experience: processes and tools (ie OpenIT) -Highly motivated; Thinks outside the box; Innovative, ability to work effectively in teams. -Preferably 10 years of experience and the minimum of 5 years relevant experience are required. Consideration could be enhanced with experience and background in administration and functional support of some of the listed suites of Engineering Applications as well as previous experience for other EPC contractors. -Knowledge of Onshore/Offshore industry software, organization and project execution cycle (phases, methods, tools and deliverables) -Citrix Application setup/administration -Usage of ServiceNOW for ticket management -Project Execution background -Flexibility, creativity and personal initiative, ability to tackle challenging projects which require a combination of business, organization and technical skills. -Previous experiences in similar roles for other EPC contractors -Basic knowledge of DB administration -Bachelor’s degree in engineering, or a related field. -Preferred 10 - 15 years of experience and the minimum relevant 5 years of experience in Engineering Application support like Autodesk, Aveva, Bentley, Hexagon, Aspentech, and other industry specific market leaders…. -Major application background -Comfortable with IT Service management practices and tools -Good communication skills (both written and oral) with the ability to adapt and work in multi-cultural working environment. -Hexagon/AVEVA experience -Knowledge of Windows Operating systems on desktops and servers for engineering application function. -Knowledge of some auxiliary software (MSSQL, Oracle, MS Access, .Net, VB, C#, Python). -Preferred +10 years with use and administration of some Engineering Software

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Benefits

-Bonus Capabilities

About Technip Energies

-Offers innovative solutions across the energy and chemicals sectors, focusing on sustainable transformation. -Excels in designing, building, and operating large-scale projects, with deep expertise in energy infrastructure. -A leader in the energy transition, working on projects involving renewable energy, hydrogen, and carbon capture. -Has a strong track record in delivering complex, cutting-edge projects in the oil and gas, petrochemicals, and power sectors. -Integrates advanced digital tools, optimizing project efficiency, cost-effectiveness, and environmental impact. -Supports clients in more than 40 countries, working on projects in both established and emerging markets. -Notable projects include LNG plants, offshore facilities, and renewable energy ventures, all pushing the boundaries of innovation. -Focus on advanced technologies allows it to address both traditional and emerging energy challenges.

Sector Specialisms