Head of Change Management

Description

• Optimize Technology Adoption with Training Programs: Implement robust training programs and support mechanisms to optimize the adoption of new technologies among end-users driven from the change impact and learning needs assessments.
• Communicate Change and Mitigate Risks: Develop communication plans, identify potential risks and resistance, and create strategies to mitigate those risks during change processes.
• Enhance Communication Channels for Stakeholder Engagement: Improve communication channels to keep stakeholders informed about nature, reasons, and benefits of ongoing changes.
• Develop and Implement Change Management Strategy: Craft a comprehensive management strategy to guide the organization through periods of change.
• Measure Success and Evaluate Effectiveness: Evaluate the success of change and learning initiatives, making necessary adjustments for continuous improvement.
• Measure and Evaluate Success with Defined Metrics: Establish metrics and KPIs to measure and evaluate the success of change initiatives, employing AI-based dashboards and predictive analytics to inform continuous improvement.
• Foster a Change-Ready Culture through Continuous Improvement: Cultivate a change-ready culture by promoting a mindset of continuous improvement and innovation, including the introduction of AI literacy and awareness programs to prepare employees for AI-enabled workplace transformations.
• Ensure Alignment with Business Objectives and Foster Collaboration: Align digital initiatives with overall business objectives fostering collaboration between teams and various business units.
• Conduct Impact Assessments for Organizational Understanding: Conduct impact assessments to understand how changes will affect the organization, including processes, technology, and the overall population.
• Engage Stakeholders for Support: Collaborate with stakeholders across the organization to build buy-in and support for change initiatives.
• Integrate AI in Change Management Processes: Leverage AI-powered platforms (e.g., Microsoft Copilot, SAP Joule, or similar tools) to automate change tracking, perform sentiment analysis, and assess user readiness, ensuring data-driven decision-making throughout the change lifecycle.
• Mitigate Risks through Impact Assessments and Mitigation Plans: Conduct thorough impact assessments to mitigate risks associated with digital transformations, developing and executing risk mitigation plans.
• Collaborate with AI and Data Teams: Work closely with the Digital Office’s AI and Data teams to co-develop intelligent feedback loops using behavioral and adoption data to optimize communication, learning, and engagement strategies.
• Develop Learning Strategies and Training Programs: Take responsibility for developing learning strategies, ensuring employees are prepared for change, and creating effective training programs and materials.
• Lead and Execute Comprehensive Change Management Strategies: Drive the execution of Change Management strategies, ensuring seamless transitions in technology, processes, and organizational structure within the Digital Office.
• Minimize Resistance through Effective Communication and Training: Identify and address concerns to minimize resistance by implementing effective communication, training, and support initiatives.
• Utilize AI-assisted tools and analytics to identify adoption patterns, stakeholder sentiment, and areas requiring targeted interventions.

Requirements

• Ability to translate AI analytics and adoption metrics into actionable change management strategies.
• Certification in Change Management (e.g., Prosci, ACMP) is a plus; certifications in AI for Business Transformation, Digital Adoption, or Data-Driven Change Leadership are considered a strong advantage.
• Familiarity with Responsible AI principles, data privacy, and ethical use of AI in workforce transformation.
• 8 to 10 years direct and relevant experience with at least 5 years of experience in change management or a related field, preferably in a digital transformation or AI-enabled environment within the large-scale organization.
• Bachelor’s degree in relevant discipline or advanced study in Digital Transformation, Change Leadership, or AI for Business is an advantage.
• Knowledge of AI tools used in digital transformation (e.g., Microsoft Copilot, SAP Joule, or similar AI assistants).
• Experience in designing AI enablement or awareness programs to enhance employee readiness for AI-integrated systems

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance