Concierge

Overview

Provide personalized assistance and customer service to residents, visitors, and staff.

Key Responsibilities

• emergency monitoring
• call management
• access control
• work order submission
• meal sales
• resident engagement

Tasks

-Regularly engaging with residents helping them feel valued and cared for -Managing sale of guest meals and initiating credit card transactions for guest meal sales when necessary. -Ensuring effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing. -Receiving and distributing mail and packages. -Monitoring emergency response system and fire alarm panel. -Assisting the Executive Director & Business Office Manager with clerical/administrative duties, as well as assisting the Sales & Marketing team with taking sales inquiries, as needed. -Welcoming residents, visitors, and guests, providing exceptional customer service and assistance to those entering the community. -Assisting residents with scheduling personal transportation services and in making reservations for various community events in conjunction with Life Enrichment Director -Managing the external and internal calls, taking, and communicating messages, as well as forwarding calls to the appropriate person/department. -Monitoring the community’s entry and exit points, signing in guests and residents, and ensuring compliance with safety protocols. -Submitting all work order requests to Maintenance on behalf of residents.

Requirements

• internet browsers
• microsoft office
• ehr
• high school
• cpr
• customer service

What You Bring

-Be able to demonstrate proficiency in Internet browsers (e.g., Explorer, Chrome, and Fire Fox), Microsoft Office programs including Outlook, Excel, Word and Publisher, electronic health records (EHR) systems, and any HR related systems if applicable. -A high school diploma or GED is preferred but not required. -CPR or BLS certification preferred. -Cedarhurst of Arnold considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are conditioned on completing and passing a background and drug test, participating in testing requirements (such as TB) and using designated PPE when required. -Remaining flexible and having the ability to work weekends, when necessary -Previous experience in a customer service role, preferably in a senior living facility, healthcare, hospitality, or similar setting preferred. -Working well with others and taking direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed. -The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand/move, communicate, and identify written information. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl and lift and/or move up to 50 pounds independently; occasionally lift and/or move up to 200 pounds with assistance.

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Benefits

-Cedarhurst of Arnold believes that its team is its greatest asset. For this reason, we provide our team members with extensive training as well as personal and career development opportunities. -Cedarhurst of Arnold offers a competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage and a 401(k) Plan with company match (after 1 year of service).

About Cedarhurst Senior Living

-Delivers a spectrum of living options—from independent apartments to memory care neighborhoods—rooted in person‑centered support. -Developed standout programs like Dream Come TRUE (granting resident bucket‑list experiences) and Pair to Prepare™ to ease transitions. -Invests in memory‑care training and evidence‑based programming, earning certifications and Alzheimer’s Association recognition. -Typical communities feature chef‑prepared dining, fitness and wellness offerings, walking paths, communal spaces, and regular excursions.

Sector Specialisms

Security Clearance

-employment offers contingent on passing a background and drug test -must complete tb testing and other required health screenings