Account Manager - OEM Components

Overview

Manage OEM component contracts, delivery, integration, and customer relations for electric aviation.

Key Responsibilities

• customer coordination
• contract management
• aftermarket support
• erp management
• performance reporting
• schedule management

Tasks

-Lead communication and coordination with the customer on key milestones and activities, including status updates prior to, during, and completion of shipment. -Administer and lead the activities and obligations associated with contract execution, including decomposing requirements, executing on deliverables, and tracking performance over the course of delivering and fulfilling the products and services of the contract. -Manage executive business reviews and/or senior management program reviews on a cadence to be mutually agreed, as well as ad hoc customer meetings (both on-site or off-site). -Coordinate with Aftermarket Team to provide customer support, spares, consumables, tooling & equipment as applicable, and logistics & warehousing support. -Establishing, identifying gaps in, and refining processes, developing work instructions, providing training to other team members directly or tangentially in support of the role (i.e. logistics, supply chain, operations, etc.). -Track performance, generate insights, and report on overall account health and customer satisfaction based on established key performance indicators and feedback collection mechanisms. -Manage the ERP inputs, including sales order entry, and coordination with operations and logistics to track parts, and maintain all other customer and order details in CRM and ERP, ensuring BETA delivers to the terms of the order. -Scope the range of activation support needed for component customers (electric propulsion, battery systems, flight control computers, and other hardware) and help generate a framework for a tailored application to each customer activation, considering all BETA product lines (including Aircraft, GSE, Defense, and Component customers), including overall scope, schedule, resources, and integration needs of a customer. -Collaborate with the Program Director, Program Manager, and other engineering & operations teams to pre-plan, develop and maintain the project schedule through component delivery and post-delivery sustainment.

Requirements

• project management
• pmp
• salesforce
• asana
• 8+ years
• aviation

What You Bring

-Project management experience demonstrating keen attention to detail, cross-functional coordination of activities, and ability to drive towards a deadline. -Ability and willingness to travel sporadically, up to 25% of the time. -Experience with logistics operations. -Strong communication skills, both oral and written. Ability to express ideas clearly and efficiently. -Enterprise customer relationship management and a customer-centric mentality. -8+ years of experience in Account Management. -Be familiar with SalesForce or a related CRM, Microsoft Office and Sharepoint, Project Management software (i.e. Microsoft Project, Asana, etc.), and Plex or a related ERP system. -Project Management Professional (PMP) Certification. -Experience in aviation, ideally Part 135 operations. -Strong technical acumen and knowledge of aerospace and/or commercial aviation. -Significant personal motivation, goal orientation, and diligence with an appetite to develop frameworks and efficiencies to scale and benefit other functions. -Sense of urgency with quick decision making and focuses on outcome with clear metrics.

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About Beta Technologies

-Its flagship ALIA designs include both vertical-takeoff VTOL and conventional CTOL models with sub-hour charging. -Backed by military and commercial orders—from UPS to the U.S. Army—it maintains a sizable aircraft backlog. -The company’s aviation narrative includes maiden passenger flights, cross-country tours, and the first electric landing at JFK airport.

Sector Specialisms

Security Clearance

-offers contingent on successful background check.