Community Manager

Overview

Manage operations, leasing, budgets, and resident services for a new Detroit community.

Key Responsibilities

• maintenance oversight
• work orders
• incident reporting
• lease reporting
• budget management
• rent collection

Tasks

-Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management. -Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing. -Closely monitor and assist in successful lease ups (100%) by target deadlines. This includes (not limited to), team accountability, file processing, thorough training, ability to conduct leasing reporting, and flexibility as we near deadlines. -Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR. -Attend trainings, seminars and conferences -Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.

Requirements

• yardi
• excel
• budgeting
• affordable housing
• regulations
• customer service

What You Bring

-Excellent budget and financial management skills -Strong understanding of all affordable programs applicable to the community managed. -Available for emergencies, on call duties, resident functions and weekends as needed. -Excellent leasing skills in affordable housing (preferable) -Microsoft Word, Excel, Outlook and Yardi or other industry software experience required -Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required -Leadership skills and understanding of effective management of personal development for all employees desired -Demonstrated excellent customer service skills are necessary to be successful in this role -Excellent relationship building skills -Knowledge of Federal Fair Housing Laws & Guidelines a plus -Ability to speak a second language is a plus! -Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary -Excellent verbal and written communication skills required

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Benefits

-Tax-advantage accounts: commuter/parking, medical & dependent care FSA -403(b) retirement plan with company match -Confidential, 24/7 Employee Assistance Program -12 Paid Holidays & tenure-based PTO accruals -Hospital & Critical Illness Insurance -Medical, dental, and vision insurance -Employer contributions to Health Savings Accounts -Company paid Life & Disability Insurance

About The Community Builders, Inc.

-Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments. -Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing. -Collaborates with local governments and partners to address housing and social needs through community redevelopment. -Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change. -Committed to fostering strong, healthy, and economically resilient neighborhoods.

Sector Specialisms