Team Leader Customer Services

Overview

Lead museum front-of-house team to deliver top visitor experience.

Key Responsibilities

• front-of-house
• team leadership
• visitor experience
• program support
• event coordination
• community hub

Tasks

-Oversee the day-to-day running of front-of-house operations, ensuring smooth, efficient, and professional service. -Lead the customer services team to deliver consistently high standards of visitor experience across MTG Hawke’s Bay. -Contribute to MTG’s role as a cultural and community hub by supporting programmes, exhibitions, and special events.

Requirements

• team leadership
• customer focus
• communication
• māori language
• event coordination
• rostering

What You Bring

-Brings experience leading high-performing teams in customer-focused environments, ideally within the arts, culture, or tourism sectors. -Demonstrates strong interpersonal and communication skills, fostering teamwork and a positive service culture. -Te Reo Māori language classes -Ka Awatea Cultural Wānanga + NCC Kapa Haka -Skilled in managing operations such as rostering, retail, event coordination, or volunteer engagement.

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Benefits

-Quarterly values awards + Birthday vouchers + Social club -5 weeks annual leave after 2 years service -Discounted Health Insurance Work Scheme + Eye Test Subsidy -Employee Assistance Program (OCP) -Free flu vaccinations (annual) -Retailer Discounts + Study assistance

About Napier City Council

-Oversees civic services and infrastructure across suburbs like Taradale, Ahuriri, and Onekawa. -Guides urban planning, building consents, and three‑waters systems while maintaining roads, parks, libraries, and recreational facilities. -Supports tourism and community projects, including Aquatic Centre upgrades, Art Deco festivals, and aquarium development. -Provides specialist services such as three‑waters management, environmental health, emergency preparedness, building, and planning control. -Steers major infrastructure programs like road maintenance, water services, and public amenity enhancements across Napier. -Blends municipal management with event support and cultural attractions, shaping Napier as a warm, vibrant regional capital.

Sector Specialisms

Security Clearance

-pre-employment checks including criminal background check -may require health screening and drug testing