Associate Account Manager

Overview

Retain and grow waste service customers via calls, contracts, and upselling.

Key Responsibilities

• customer retention
• pricing support
• contract renewals
• email capture
• cancellation management
• salesforce

Tasks

-Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. -Proactively communicates with or responds to customers in support of company pricing initiatives. -Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. -Responsible for capturing customer emails, minimizing rate restrictions and customer credits. -Responds to all cancellation requests in alignment with the established escalation policy. -Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis -Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. -Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. -Increases customer penetration by selling full suite of Republic Services products.

Requirements

• high school
• customer service
• waste
• transportation
• entry level

What You Bring

-High school diploma or G.E.D. (Required) -0 - 2 years of customer service experience. (Required) -Waste or transportation industry experience.

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Benefits

-Life insurance and accidental death & dismemberment insurance. -Short- and long-term disability. -Great Place to Work -Employee Stock Purchase Plan (ESPP). -Retirement plan with a generous company match. -Employee discount programs. -Health care and dependent care spending accounts. -Comprehensive medical benefits coverage, dental plans and vision coverage. -Employee and Family Assistance Program (EAP).

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Sector Specialisms