Customer Care Technician

Overview

Provide post‑sale home care, resolve defects, and ensure customer satisfaction.

Key Responsibilities

• defect inspection
• defect resolution
• report generation
• paperwork submission
• form management
• appointment scheduling

Tasks

-Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment -Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator -Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer -Complete all required paperwork for submission to the Divisional offices, facilitating accurate record keeping -Report any repetitive defects on active and non-active sites to the Customer Care Manager to discuss with the Commercial/Technical teams. -Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month

Requirements

• customer service
• communication
• driving licence
• construction
• home maintenance
• health safety

What You Bring

-Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met -Good communication skills -Full Driving Licence is essential to be considered. -Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery -A good general knowledge of home maintenance and repair -Good knowledge of Health and Safety requirements -Carpentry skills

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Benefits

-Future-focused: Employer-matched pension scheme (up to 5%) and career development opportunities within a growing company. -X3 life assurance. -Well-being Support: Access to 24-hour Health Hero, Employee Assistance Programme (EAP), and the Health Assured Wisdom App. -Private medical insurance -Time for You: 25 Days holiday, plus bank holidays plus the option to buy 5 more! -Basic Salary - £35,000 - £45,000 depending on experience -Discretionary Bonus up to 10% -Lifestyle Perks: Cycle-to-work scheme and flexible benefits like gym membership discounts and shopping vouchers. -Company Van, fuel card and tools.

About Dandara

-A well-established global leader in the construction sector, recognized for delivering complex and impactful projects. -Founded decades ago, with a reputation for excellence driven by quality, innovation, and efficiency. -Operates across multiple continents, specializing in residential, commercial, and infrastructure development. -Portfolio includes iconic buildings, large-scale residential communities, and essential transport infrastructure. -Notable projects encompass cutting-edge residential complexes, sustainable urban developments, and high-profile commercial hubs. -Expertise spans various sectors, including industrial and transport, with a focus on long-term value. -Prides itself on fostering strong relationships with clients and partners, ensuring seamless project execution.

Sector Specialisms