Reliability Engineering Consultant – Customer Success
Cosol
COSOL provides specialized solutions in enterprise resource planning, asset management, and technology consulting.
Description
technical onboarding
training enablement
project management
asset maintenance
customer health
product advocacy
As a Reliability Engineering Consultant, you’ll help customers unlock the full value of OnPlan, our SaaS platform for maintenance planning and execution. This hands-on, customer-facing role blends technical expertise, problem-solving, and relationship-building to support retention, adoption, and growth.
- Lead technical onboarding and implementation
- Deliver tailored training and enablement resources
- Manage projects and liaise with technical teams
- Advocate for customer needs in the product roadmap
- Provide expert guidance on asset maintenance workflows
- Build strong, multi-level relationships
- Identify opportunities for expansion and added value
- Influence product development through customer feedback
- Participate in pre-sales activities and demos
- Advise on best practices and platform usage
- Ensure smooth integration of the OnPlan platform
- Support marketing initiatives (case studies, webinars)
- Monitor customer health and proactively engage
Requirements
cmms/eam
sql
apis
consulting
problem solving
asset mgmt
You’re a self-starter who takes ownership, builds trust, and delivers results. You communicate clearly and translate technical concepts into practical solutions. With hands-on experience in asset-intensive industries like mining, utilities, or manufacturing, you understand CMMS/EAM systems and thrive in customer-facing environments.
Do you thrive in a fast-paced environment where innovation and impact go hand in hand?
- Consulting experience
- On-site experience in asset-intensive industries
- Experience with CMMS/EAM systems
- 3+ years in a technical asset management role
- Ability to manage multiple accounts and projects
- Familiarity with databases, APIs, SQL, or data tools
- Strong problem-solving and communication skills
Benefits
Location: Flexible, Hybrid | Work Type: Full-time | Team: OnPlan
- Flexible work arrangements
- Opportunity to shape the future of asset management technology
- Competitive salary and benefits package
- Innovative, supportive team culture
Training + Development
Interview process
Visa Sponsorship
Security clearance
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Overview
- A leading provider of enterprise resource planning (ERP), asset management, and technology consulting services.
- With a history rooted in delivering technology solutions, has become a trusted partner across several industries.
- Specializes in providing innovative technology solutions for critical infrastructure, including utilities, transport, and energy sectors.
- Expertise spans complex asset management systems, ensuring clients maximize the value and performance of their critical assets.
- Known for an agile approach, leveraging industry best practices and cutting-edge technology to address client needs.
- Has worked on a wide range of projects, including large-scale ERP system implementations and digital transformation initiatives for global clients.
- The team comprises seasoned consultants with deep industry knowledge, providing tailored solutions for both public and private sector clients.