Guest Relations Coordinator

Overview

Manage guest relations for up to 50 holiday rentals, handling check‑ins, maintenance, and bookings.

Key Responsibilities

• maintenance
• inventory
• payments
• pms entry
• housekeeping
• portfolio

Tasks

-Facilitate any maintenance issues with our in-house maintenance team or 3rd party maintenance teams. -Facilitate viewings with clients. -Coordinate any issues faced by the tenants on a daily basis. -Coordinate check ins and check outs for the guests on a 24 hour basis. -Responsible to maintain a high level of occupancy all year round. -Carrying out Inventory checks after guests leave the property. -Responsible to return clients security deposits. -Answer incoming leads via email, phone and WhatsApp for listings. -Schedule all housekeeping requirements. -Track, remind and collect any due rental payments. -Responding to all enquiries on International platforms. -Managing a portfolio of up to 50 properties (area specific). -Record all bookings and client's information in our PMS system.

Requirements

• 2+ years
• troubleshooting
• driving license
• dubai market
• english
• negotiation

What You Bring

We are seeking a Guest Relations Coordinator to join our award-winning Holiday & Short Term Rentals team. We are looking for someone who is driven, customer focused, able to work well under pressure and can use their own initiative. -Proven experience improving customer satisfaction. -Minimum 2 years experience in a similar role. -Advanced troubleshooting and multi-tasking skills. -Driving license and car is a must. -Experience and knowledge of the Dubai Real Estate market is preferred. -Excellent communication skills, with a high proficiency in English. -Experience in Dubai is essential. -Strong negotiation and consultative sales skills.

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About Haus & Haus

-Founded with a passion for excellence in the UAE's competitive real estate market. -Specializes in both residential and commercial property services, offering tailored solutions. -Expert team focused on understanding the unique needs of clients, helping them find ideal homes or businesses. -Known for providing high-quality service and attention to detail in property management and leasing. -Handles a diverse range of projects, from high-end residential villas to office spaces and retail outlets. -Blends local expertise with global insights to offer the best in Dubai's dynamic real estate market.

Sector Specialisms