Dispatcher

Overview

Coordinate field service schedules, dispatch technicians, and support customers.

Key Responsibilities

• parts management
• data entry
• dispatch board
• schedule coordination
• service tracking
• ivr compliance

Tasks

-Ensuring technicians have the correct parts and POs to complete jobs successfully -Managing data entry, purchasing, and internal support for your assigned region -Providing world-class support to internal teams and customers — always with professionalism and urgency -Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date -Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work -Communicating service updates, customer needs, and schedule changes to technicians and management -Tracking service history, updates, and customer communications in the database -Collaborating with Regional Service Managers to clear and schedule new calls -Verifying technician check-ins/outs and confirming IVR compliance

Requirements

• excel
• dispatch
• urgency
• communication
• organization
• time-management

What You Bring

-Strong sense of urgency and ability to prioritize tasks effectively -Ability to thrive in a fast-paced, deadline-driven environment -Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching -Continuously able to sit at a computer for up to 8 hours -Top-notch communication skills — written and verbal -Occasionally able to lift up to 15 lbs -Excellent organizational and time-management skills -Previous dispatch experience (service industry preferred) -Continuously requires vision, hearing, twisting, and talking -Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer -Able to alternate between sitting and standing, as needed throughout the day -Continuously able to work in office environment -High-level computer skills, especially in Excel

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Benefits

-401(k) with 50% company match on the first 6% -Seven paid holidays plus Paid Time Off -Exclusive discounts on travel, auto, dining, and more -Multiple health plans, including a FREE employee-only option -Optional supplemental coverage for life, disability, accidents, and critical illness -Dental and vision coverage starting after just 30 days -FREE life insurance equal to your annual salary

About Nextech

-Serves major multi-site clients—from retail chains and hospitals to data centers and movie theaters. -Provides typical projects include commercial HVAC installations, kitchen equipment maintenance, refrigeration service, and capital replacements. -Offers 24/7 emergency support, preventative maintenance programs, and proprietary Facili-Trac asset-tracking software. -Has grown through acquisition, absorbing firms like Core Mechanical and Brine’s Refrigeration to enhance regional coverage.

Sector Specialisms