ICMS Case Manager

Overview

Provides intensive case management to formerly homeless individuals and families, coordinating services and support.

Key Responsibilities

• case management
• data reporting
• crisis management
• motivational interviewing
• community liaison
• agency coordination

Tasks

-Ensure treatment plan goals are being met or updated as needed. -Work closely with referring agencies such as the VA and local Housing Authorities. -Provide services with dignity and in a non-judgmental manner. -Manage and facilitate the community Collaborative. -Formulate a plan of intervention acceptable for the resident; proactively facilitate adjustment in the care plan or services when necessary to promote enhanced outcomes. -Learn and maintain knowledge of community agencies and procedures, along with any modifications to those procedures. -Maintain and submit time sheets, mileage logs, data reports, and other required documentation accurately and in a timely fashion. -Attending local appointments with clients may be required. -Provide programs and support groups that promote good physical and mental health, positive social development, and strong academic performance for residents of all ages. -Manage multiple priorities in a fast-paced environment. -Attend appointments with clients, monthly and as needed. -Facilitate life skills and other support groups. -Develop and maintain rapport with community; establish connections to mental health, substance abuse, employment, health, housing retention and other needed services. -While performing the duties of this job, the employee is frequently required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move form on location to another, stoop, kneel, crouch or crawl and sit and use a keyboard. -Work in collaborative and productive partnership with Linc staff, VA staff and property managers. -Provide strength-based case management and service coordination services designed to assist with reaching treatment plan goals. -Assist with paperwork required for lease up process. -Provide coverage for programs which occur occasionally during evening and weekend hours. -Provide interventions and crisis management services as needed. -Conduct individual, group, assessments support sessions and residential programs for all residents. -Implement and manage day to day tasks related to intensive case management services. -Implementation of housing first principles in provision of services with motivational interviewing, critical time intervention, harm reduction and trauma informed care strategies. -Attend scheduled team meetings and trainings. -Work a flexible schedule, including evenings and weekends; travel to sites up to 50% of the time. -Report abuses as mandated reporter. -Communicate via email, telephone and in writing on a frequent basis.

Requirements

• ms word
• excel
• hmis
• hipaa
• case management
• communication

What You Bring

-Ability to communicate and work effectively with a diverse group of residents, staff and community members. -Flexibility required regarding scheduling and prioritizing of tasks. -Strong oral and written communication skills. -Superior at maintaining documentation, including progress notes for every contact with individual. -Excellent at working with culturally diverse set of community-based organizations and residents. -Well-developed psychosocial assessment and intervention skills. -Ability to utilize critical thinking skills and good judgment in decision-making situations, good organizational and record-keeping skills, ability to establish and carry out complex plans of care for key diagnoses, with HIPAA (Health Insurance Portability and Accountability Act) rules and guidelines. -Travel by various modes of private and commercial transportation within the region may be required. -Basic computer knowledge, MS Word and Excel required; PowerPoint preferred. -Proficient in the use of personal computers and related software applications. -Relevant case management experience or experience with mental health services, substance use/co-occurring disorder or with vulnerable populations providing intensive case management. Experience working with veterans and their families a plus. -Work well independently as well as part of a team. -Understanding of HMIS (Homeless Management Information System) . -Superior writing and communication skills. -Experience with maintaining compliance with HIPPA policies and practices. -Must be physically capable of climbing, standing and lifting at least 10 pounds. -Superior at completing intake, assessments, and service plans. -Demonstrate cultural sensitivity in working with multiracial and multilingual communities. -Excellent at implementing programs and working as part of a team. -Work is performed in an office environment and in the community, under pressure and requires the ability to quickly adjust to changing priorities and demands. -A minimum of two years of experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience. -Excellent interpersonal skills for establishing and maintaining effective working relationships with employees, other departments, residents, property management, city staff, program partners, key stakeholders, and the public. -Experience working in a crisis setting and ability to respond appropriately in an emergency.

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Benefits

-Work with single individuals and families. -Permanent Supportive Housing Models.

About Linc Housing

-A nonprofit real-estate developer, specialized in creating affordable urban communities. -Utilizes diverse financing methods, including tax credits, public grants, loans, and public-private partnerships. -Develops new constructions, acquisitions, redevelopments, and repurposes vacant buildings for supportive housing. -Focuses on residential, supportive, and senior housing, often featuring community resources and case management. -Notable projects include the 51-unit Seaglass in Compton, the 87-unit North Harbor in Anaheim, and scattered-site developments. -Provides wrap-around services such as health, employment support, youth programs, and essentials kits for unhoused residents. -Committed to ambitious growth and development, with projects targeting diverse resident needs, including families, seniors, and those exiting homelessness.

Sector Specialisms