Logistics Coordinator and Sr Sales Ops

Overview

Senior Sales Ops lead managing customer relationships, shipments, and process improvements.

Key Responsibilities

• quote creation
• shipment support
• schedule coordination
• workflow planning
• financial analysis
• data management

Tasks

-Work directly with customers and related account managers to define and create product & service quotes. -Mentor subordinates and peers to improve functional effectiveness and collaboration. -Provide direct customer process support for shipments/deliveries by aligning material timelines with Deployment and Field Service activities. -Liaise with Global Deployment and Field Service Management to coordinate efficient scheduling of related activities. -Workflow planning and process application. -Analysis and development of financial data and fiscal planning. -Coordinate specialized customer programs within the Retail and Channel organizations. -Collaborate with cross-functional teams to facilitate effective customer-related processes. -Assist in the planning, development and optimization of internal sales operations initiatives, activities and programs in alignment with department goals. -Establish and maintain effective customer relationships by assessing customer needs, promoting BBAI products & services, and ensuring a positive customer experience. -Analyze operational data and take appropriate actions to measure impact to support decision-making. -Ensure high levels of data quality and process consistency in sales and marketing systems. -Take ownership of specific customer needs and lead activities to ensure prevention and/or efficient resolution of customer problems. -Enter and maintain accurate data in current systems (iERP, SBM, Excel, customer systems, etc.) to include customer discussions, account updates and other sales data as required.

Requirements

• crm
• erp
• microsoft office
• bachelor’s
• problem analysis
• self-starter

What You Bring

-Strong attention to detail. -Highly motivated and able to work under own initiative; self-starter with the ability to collaborate among multiple teams. -Some travel is required 5-10% (for occasional customer visits, in-person workshops in MHT/MTL, and special events.) -Experience with CRM and ERP applications. -Demonstrated active supervision and goal planning. -Training and/or certification in problem analysis and resolution. -Bachelor’s Degree or equivalent experience in relevant field with minimum ten years’ providing direct customer support. -Highly proficient with Microsoft Office applications, specifically Word, PowerPoint and Excel. -Excellent verbal and written communication skills (exceptional phone and email etiquette.) -Proven relationship development and team dynamics facilitation. -Excellent organizational skills and the ability to multi-task, meet deadlines and work in a dynamic environment. -Experience in diversified environments and cultural integration.

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Benefits

-401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. -Family building benefits include fertility coverage and adoption/surrogacy assistance. -Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! -Paid time off, including in support of volunteer and parental leave needs. -Educational and training opportunities through company programs along with tuition assistance and student debt support.

About Trane Technologies

-Delivers cutting-edge climate solutions. -Global leader in creating sustainable, energy-efficient HVAC systems and services. -Offers a wide range of products, including air conditioning, heating, and ventilation systems. -Works with clients across residential, commercial, and industrial sectors to reduce energy consumption. -Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency. -Typical projects include large-scale HVAC installations in commercial and industrial buildings. -Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.

Sector Specialisms