Resident Services Coordinator

Overview

Coordinates office activities, resident services, and lease admin for an apartment community.

Key Responsibilities

• package delivery
• admin support
• service requests
• leasing management
• resident communication

Tasks

-Receives, logs and distributes packages to residents and obtains signature for package delivery -Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed. -Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately -Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures -First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.

Requirements

• customer service
• resident retention
• 1-2 years
• policy knowledge
• general studies
• high school

What You Bring

-1 - 2 years of customer service and resident retention experience required -Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks -Additional degree(s) that are preferred for this position include: Degree in General Studies -This position requires a(n) High school diploma / GED

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Benefits

-401(k) with company match -Lucrative referral bonus program -Growth and advancement opportunities -Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?! -Full benefits package -Generous paid time off

About Brookfield Properties

-A global real estate powerhouse with a diverse portfolio spanning commercial, residential, retail, and mixed-use properties. -With a rich history of acquisition and development, the company has built some of the world’s most iconic buildings and vibrant urban communities. -Expertise lies in envisioning, creating, and managing dynamic spaces that bring people and businesses together. -Operates across North America, Europe, and beyond, with a focus on delivering long-term value to stakeholders. -Notable projects include large-scale urban developments, integrated mixed-use spaces, and world-class shopping centers. -Operational approach blends innovative design, sustainability, and cutting-edge technology to meet evolving tenant and customer needs. -Known for adapting and growing in ever-changing markets, redefining the future of real estate development and management.

Sector Specialisms