User Support Specialist - CAD Automation Design Tools
Hitachi Energy Ireland Limited
Providing innovative energy solutions for a sustainable, electrified future.
First-line technical support for CAD automation tools, troubleshooting and issue resolution.
24 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Chennai, Tamil Nadu, India
Office Full-Time
Company Size
38,000 Employees
Service Specialisms
Service & Consulting
Install & Commission
Train & Develop
Assess & Secure
Parts & Maintain
Upgrade, Repair & Extend
Service Agreements
Asset & Work Management
Sector Specialisms
Utility
Industry
Transport
Infrastructure
Energy
Renewable Energy
Grid Automation
Digital Systems & Services
Role
Description
user documentation
first-line support
cad automation
issue diagnosis
ticketing system
compliance
- Assist in the creation and maintenance of user support documentation and FAQs.
- Provide first-line support to users of CAD automation design tools via ticketing system, calls, email, and chat.
- Maintain up-to-date knowledge of CAD automation design tools and related technologies.
- Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions.
- Transfer complex customer issues to the development team and ensure timely resolution
- Ensure timely and effective resolution of user issues to maintain high levels of customer satisfaction.
- Document and track user issues and resolutions using a ticketing system.
- Provide feedback to the development team on user experience and potential areas for improvement.
- Collaborate with the development and QA teams to escalate and resolve complex issues.
- Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Requirements
mechanical eng
3-6 yrs
tech support
cad
problem solving
communication
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
- Bachelor’s degree in mechanical engineering or a related field, with 3 to 6 years of relevant experience.
- Proven experience in a technical support or customer service role, preferably with CAD software.
- Excellent communication skills, both verbal and written.
- Proficiency in using support ticketing systems and remote support tools.
- Proficiency in both spoken & written English language is required.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
96% Renewables Integration
Clean Energy Solutions
Ensures that more than 96% of their projects involve renewable energy integration, supporting the transition to cleaner power systems.
99% Uptime
Grid Reliability
Achieves 99% uptime in their energy grid solutions, ensuring consistent and reliable power distribution.
700+ Charging Stations
EV Infrastructure Expansion
Deploys over 700 electric vehicle charging stations globally, driving EV adoption and supporting sustainable transportation.
- Leads in energy management with pioneering technologies.
- Focuses on renewable energy to drive cleaner and efficient power systems.
- Provides solutions across energy generation, transmission, and distribution.
- Operates in sectors including wind, solar, utilities, and transportation infrastructure.
- Innovates in industrial automation with cutting-edge energy optimization systems.
- Involved in electrifying remote regions for improved energy access.
- Employs digital tools for data-driven grid improvements and performance enhancement.
Culture + Values
- Harmony (Wa): embracing and respecting the unique qualities of our diverse employees, engaging in open discussions and uniting efforts once consensus is reached
- Sincerity (Makoto): acting with ownership, honesty and integrity; addressing matters sincerely and learning from failures
- Pioneering Spirit (Kaitakusha‑seishin): exploring uncharted territory with innovative approaches and taking on new challenges
- Open collaboration and customer focus: co-creating solutions through global teaming to deliver customer success and societal progress
- Culture of innovation: pushing boundaries, breaking records, evolving to meet today’s challenges with purpose-driven innovation
Environment + Sustainability
100% Fossil‑Free Electricity
CO₂ Reduction Achievement
100% fossil-free electricity in own operations reduces CO₂e by over 175,000 metric tons annually compared to 2019 levels.
80% Emissions Reduction
Scope 1+2 Emissions Target
Aim to reduce absolute Scope 1+2 emissions by 80% and Scope 3 emissions intensity by 55% by 2030.
Top 5% EcoVadis Rating
Sustainability Performance
Received EcoVadis gold rating in 2024, placing the company in the top 5% of over 130,000 assessed companies.
1,000Mt Avoided Emissions
Global Climate Contribution
Aim to contribute to avoiding 1,000 million metric tons of emissions through various sustainability initiatives.
- Net‑zero target by 2050 with Science Based Targets initiative (SBTi) validation (Feb 2024)
- Achieve carbon‑neutral own operations by 2030
- CDP climate score: A‑ in 2023
- Accelerate clean energy transition: focus on climate, circular economy (5R principles), biodiversity and ecosystems
- Increase renewable‑enabled GW and improve service lifecycle value creation index annually
Inclusion & Diversity
45k+ Employees
Global Workforce
The company employs over 45,000 individuals from 150 different nationalities across 60+ countries, showcasing extensive global diversity.
25% Women Target
Workforce Representation
Aiming to have 25% of its employees and managers identify as women by the year 2025, reflecting a commitment to gender diversity.
500+ Colleagues
Leadership Development
Over 500 employees from 28 nationalities across 10 countries have engaged in a leadership development framework to foster inclusive growth.
~9-10 yrs Tenure
Employee Tenure
Employees maintain an average tenure of approximately 9 to 10 years, indicating a stable and experienced workforce.
- Endorsed a global DEI strategy focused on diversity, equity, and inclusion across operations.
- Incorporates leadership pillars ensuring DEI is integrated into hiring, growth, and development strategies.
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