Client Service Coordinator

Overview

Support property management operations and deliver exceptional customer service.

Key Responsibilities

• auto‑debits
• budgeting
• work orders
• invoice processing
• customer service
• rent reports

Tasks

The Client Service Coordinator is responsible for delivering outstanding customer service and supporting the Property Management Office to provide seamless day to day operations. You will report to the Director and will be located at 365 Toni Stone Xing, San Francisco. The successful candidate will be organized, and have an eye for detail and a passion for customer service. -Set up all auto-debits for utilities and updates to contract matrix monthly -Actively support the Property Management team in fostering long lasting relationships with customers -Assist with annual budgeting such as customer billable income/expenses, building office expenses, ZO. expenses, etc. -Maintain a high level of customer satisfaction, responding to customer needs in a timely manner -Create and maintain customer billables spreadsheet based on lease language -Monitor, dispatch, acknowledge and close work orders. -Prepare monthly automated rent documents, and arrears updates -Assist the Property Management team with projects and communications -Provide a warm and welcoming experience for customers and visitors -Respond to customer account statement inquiries in a timely manner as necessary -Communicate building updates to customers in a timely manner -Provide exceptional customer service -Set up and maintain new building accounts, organize, and order office supplies for the Property Management Office as necessary -Assist with contractor access forms and coordination with engineering, security and contractors. -Process all invoices in a timely manner, confirming charges against existing contracts, budget and proposals -Provide support to ensure smooth operations of the Property Management Office (PMO)

Requirements

• microsoft office
• bachelor’s
• 2-4 years
• leadership
• english
• onsite

What You Bring

*Onsite presence is required for this position. -Thrive in an innovative and fast-paced environment -Strong mentorship and leadership qualities -2 - 4 years of experience in commercial real estate or hospitality industry -Proficient in Microsoft Office or equivalent -Demonstrate strong interpersonal skills -Bachelor’s degree -Ability to understand and communicate in English, verbally and in writing

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Benefits

The base compensation range for this role is $60,000-$70,000. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

About Tishman Speyer

-the firm has grown into a global developer shaping city skylines. -it invests in high-profile projects like Rockefeller Center and The Spiral. -Its typical projects include skyscrapers, residential towers, retail hubs and mixed-use campuses across major capitals. -It delivers end-to-end real estate services: development, fund management, property and leasing management. -Standout facts: it transformed Rockefeller Center, pioneered co-working spaces under “Studio,” and developed The Spiral with spiral gardens.

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