Lead Network Engineer

Description

• Monitors and manages work queues ensuring incidents are resolved or escalated within time, ensuring excellent communication of results to the customer in a timely and professional manner.
• Advise and escalate to the department and management tier both technical and operational issues where necessary and maintain a working knowledge of the Travis Perkins and Business management structure.
• Assist in the provision of an effective and efficient service to the Travis Perkins group business and in the proactive management of all systems to maintain a high degree of system uptime.
• Provides technical support and issue resolution for clients of the end to end Network Service, documenting standard internal processes for solutions and to transfer these into business as usual delivery.
• Contribute to decommissioning plans where systems are no longer required. Provision the most cost effective solutions only when required - keeping up with new technology trends and options.
• To assist in the implementation of projects and planned activities assigned and ensure adherence to the Travis Perkins group change procedures. To lead / assist in the deployment of new infrastructure acting as the primary interface for assigned portfolios of projects.
• Escalates network issues to the appropriate support teams where outside of the scope of the Service team and ensures that incident ownership is transferred and acknowledged.
• Follow all technical and management procedures both internal and external to the department and assists in the identification and resolution of the deficiency or absence of procedures ensuring that all system documentation is created and maintained up to date.

Requirements

Benefits

• Competitive bonus
• Life assurance
• Buy-as-you-earn scheme
• Contributory pension scheme
• Colleague discount across a variety of Group businesses
• Save-as-you-earn scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance