Junior IT Support Analyst

Overview

First-line IT support, handling user issues, hardware setup, and system maintenance.

Key Responsibilities

• user support
• device provisioning
• network troubleshooting
• os deployment
• backup management
• remote support

Tasks

As a Junior IT Support Analyst, you’ll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You’ll work closely with the wider IT team to deliver high-quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructure. -Uphold Health, Safety, Environmental, and Quality standards in all work -Update and maintain the IT asset register -Manage new starter setups and leaver procedures -Support IT equipment purchasing during staff holidays -Provide responsive support to users via phone, email, and in person -Assist with LAN, WAN, and VPN connectivity troubleshooting -Build, configure, and test workstations, laptops, and mobile devices -Ensure backups of laptops, desktops, and personal folders are maintained -Maintain and deploy Group Standard Operating Environments using Windows Deployment Server -Diagnose and resolve desktop and laptop issues, including off-site repairs -Document IT processes and user guides clearly and accurately -Support remote users with mobile connectivity and VPN access -Keep workspaces clean, organised, and secure -Administer and repair mobile communication devices

Requirements

• it helpdesk
• microsoft cert
• pc hardware
• problem solving
• it degree
• communication

What You Bring

Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly? This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environment. -Minimum 2 years’ experience on an IT Helpdesk with strong customer service focus -Excellent attention to detail and time management -Microsoft certification (e.g., MTA, MCP, or equivalent) -Ability to stay calm and effective under pressure -Willingness to take initiative and responsibility -Logical problem-solving and decision-making skills -Familiarity with Microsoft products and PC hardware setup -Understanding of PC builds, rebuilds, and configuration -Strong communication skills—clear, helpful, and user-friendly -Degree in IT or a closely related subject

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Benefits

-Hybrid working options -7% company pension contribution -Employee Assistance Programme (EAP) -Reward and recognition schemes -Career development and progression opportunities -25 days annual leave plus bank holidays (with extended entitlement for long service) -Holiday buy and sell scheme -Health care cash plan and life assurance -Company car allowance (where applicable) -Dedicated training via our in-house certified training department -Competitive salary

About Clarke Energy

-The company expanded beyond the UK from the late 1990s, bringing Jenbacher gas engine solutions to markets from Australia to Africa. -Acquired by Kohler Co in 2017, the business has since become a keystone in distributed and low-carbon energy under Rehulk. -Typical projects include microgrids, biogas upgrading, battery-integrated peaking plants, CHP for hospitals, universities, and industry. -The company engineers turnkey systems: covers design, EPC, installation, commissioning, and long-term service support.

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