Technical Support Specialist - Not IT Work

Overview

Provide technical support and training for mobility lifts to dealers and users.

Key Responsibilities

• sales orders
• return authorization
• repair parts

Tasks

-Create sales orders and return material authorizations on repair parts

Requirements

• troubleshooting
• schematics
• electro‑mechanical
• customer service
• project management
• 2+ years

What You Bring

-Ability to manage and prioritize multiple projects. -Understand all outside lift installations. -Understand basic hybrid lift installs. -Detail oriented and thorough in completing work tasks -2+ years of previous work-related experience in customer/field service. -Does basic ordering and basic troubleshooting -Understand inside lift basic installs. -Experience with electro-mechanical technology for purpose of trouble shooting dealer and end-user issues. -Ability to read and understand schematics -Entry level Basic Troubleshooting. -Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. -Understanding power flow and lift function. -Detail oriented and thorough in completing work tasks. -Exceptional verbal and written communication skills

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About Harmar

-Specializing in vehicle lifts, stair lifts, and ramps. -Products are designed to improve accessibility for individuals with mobility challenges. -Serves a broad range of sectors, including residential and commercial markets, with an emphasis on improving independence and quality of life. -Innovative solutions include mobility lifts for vehicles, residential accessibility products, and custom solutions tailored to individual needs. -Aims to provide high-quality, reliable products that enhance daily living for those with mobility issues. -Notable for its commitment to designing and manufacturing durable and easy-to-use mobility products, becoming a trusted name in the industry.

Sector Specialisms