Service Coordinator

Overview

Coordinate service tickets, schedule techs, handle invoicing & inventory for alarm services.

Key Responsibilities

• equipment ordering
• parts issuance
• ticket review
• inventory management
• tech scheduling
• queue management

Tasks

-Work with our inventory coordinator to order any necessary equipment for tickets. -Coordinate service requests from subcontractors. -Issue the correct parts to service tickets. Verify parts & notate info for accuracy. -Review ticket data against internal platforms to ensure service needs. -Assist in managing stock inventory. -Build schedule and daily assignment for technicians based on technical skill level. -Assume responsibility for understanding and complying with Midwest Alarm Services attendance expectations. -Backup the inspection & project coordinators if needed. -Verify technician time on service tickets on a daily basis. -Track all service work done. -Provide quotes to customers if requested. -Take incoming phone calls & make outbound correspondence with customers as needed. -Review service queue & maintain the service inbox daily. -Confirm any parts for service tickets are in stock & ready for technician to pick up.

Requirements

• project management
• ms office
• integrity
• math
• public speaking
• high school

What You Bring

-Must be able to handle multiple projects effectively on a regular basis. -Experience with computers including MS Word and Excel -Must possess the values important to Midwest Alarm Services – Integrity, Communication, Excellent Service, and Accountability -Must have ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. -Must have ability to speak effectively before groups of customers or employees of organization -High School Diploma or GED

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Benefits

-Invoice service and subcontracted service tickets

About Midwest Alarm Services

-Provides a wide range of fire and safety services, including fire alarm design, monitoring, and mass notification systems. -Serves various sectors such as K-12 schools, universities, hospitals, hotels, senior living communities, and commercial towers. -Offers specialized services like extinguisher maintenance, access control, nurse-call systems, and bi-directional amplifiers. -Maintains a strong focus on local service while operating as part of the Per Mar Security family.

Sector Specialisms