Department Manager

Overview

Lead delivery of MOD personnel administration services, managing team and compliance.

Key Responsibilities

• personnel admin
• regulatory compliance
• incident management
• quality audits
• risk management
• team leadership

Tasks

Lead, coach, and develop a team of site-based professionals, including supervisors. Ensure all team members are inducted, trained, and supported to deliver excellence. Foster a culture of accountability, engagement, and high performance through regular reviews, training, and succession planning. Based in MOD Lyneham, this full-time, permanent role holds primary responsibility for leading the delivery all contracted service lines relating to the administration requirements of Service personnel, encompassing Pay and Allowances, Travel, Appraisals, Medical Administration, Personal Assistance and Gymnasium to quality and time. Training on the supporting MOD systems can be provided; however relevant experience/familiarity in a military unit administration role would be an advantage. -Ensure all activities are carried out in full compliance with current Health and Safety Regulations and the General Data Protection Regulations -Promote the development and optimum performance of the delivery team, taking appropriate and timely action to mitigate risk and the potential for service failure -Manage and facilitate the delivery of personnel administration safely and efficiently within given timescales -Support and contribute to contract Incident management and Business Continuity -Undertake any additional tasks as determined by the Mitie Line Manager, including leading on change to meet the emerging needs of the business and authorised Public Events -Act as the lead Subject Matter Expert for all personnel administration matters, enabling best practice -Maintain required contracted outputs to the appropriate quality standard and agreed performance indicators, including the completion of appropriate checks, controls and compliance auditing -Identify and implement innovative solutions to meet the emerging demands of the business within contractual boundaries

Requirements

• nvq4
• management
• ms office
• mod systems
• iosh
• security clearance

What You Bring

Required to wear approved company work wear MOD Security Clearance and DBS Standard required (Proof of right to work in UK essential) -Good standard of education preferably to NVQ Level 4 and above -Management experience with good organisational and motivational skills and a high degree of integrity -Ability to manage short-notice changes to requirements and deadline -IT literate with a good working knowledge of MS Office applications. -Conversant/knowledge of MOD personnel administration applications and systems (JPA, Defence Travel etc) (desirable) -Proactive approach and the ability to embrace and lead on change -Management level knowledge of Health and Safety legislation and practice (IOSH - Managing Safely) (desirable) -Persuasive and credible verbal and written communicator with the ability to develop close working relationships -Proven track record of delivering quality administration and service with customer facing experience

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About Mitie

-Headquartered in The Shard in London, delivering large-scale projects across infrastructure, property, energy, and healthcare sectors. -Projects include full facilities management for airports, hospitals, government estates, and prisons (e.g., solar-powered prison solutions). -Offers expertise in security, cleaning, engineering services, energy consultancy, and technical facilities management. -Acquired major businesses such as Interserve FM (2020) and compliance specialist Marlowe (2025) to expand capabilities. -Known for tech-driven approaches like remote monitoring, robotic cleaning, and drone security, pivoting towards 'facilities transformation'. -Focused on high-margin, compliance-led services to drive future growth.

Sector Specialisms

Security Clearance

-mod security clearance required -dbs standard check required -proof of right to work in the uk required