HR Assistant (Nashville)

Overview

Supports client and contractor onboarding, payroll, compliance, and office operations.

Key Responsibilities

• onboarding
• compliance
• vendor management
• record updates
• background screening
• customer service

Tasks

The HR/Operations Assistant is responsible for ensuring our customers – including but not limited to contract employees, clients, program offices, and alternative delivery teams – receive superior support from offer accepted through start and management of all onboarding responsibilities. This is a customer-facing role that will support customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person. -Provide outstanding front office customer service (telephone and reception area) -Coordinate contractor orientations, I9s, and other onboarding requirements within the local field office -Direct unemployment filing questions and workers compensation inquiries to the proper teams for resolution -Partner with the center to update contractor records for address updates, direct deposit changes, etc. -Manage client requirements for the onboarding packet (e.g., authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to start -Provide education and accountability to field office/VOP producers around important processes, including timely ESF submittal, timely CRG submittal, timely finish ESF submittal, etc. -Ensure client pre-employment requirements, forms, policies, and documents regarding onboarding are kept current and validated with Compliance departments. -In partnership with FOS, manage office purchasing (P-card reconciliation) and vendor management (copier maintenance, kitchen appliance service, etc.) -Partner with talent acquisition to manage internal onboarding for all field office/on-premise hiring, including I-9 and onboarding paperwork completion, setting up desk, etc. -Document all candidate/contractor touchpoints and communicate updates in a timely manner -Manage contractor compliance with key E-Verify requirements (e.g., expired documents, expired compliance) -Provide world class customer service in every interaction to ensure a quality candidate experience -Serve as contact for contractor questions, and facilitate communication to the center to resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution -Emphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clients -Enter and manage background, drug testing and medical screening process for contractors -Manage the HR folder process to ensure onboarding paperwork is completed in a timely manner -Effectively build relationships with all internal partners, both locally and in our corporate and center-based locations

Requirements

• ba/bs
• associates degree
• decision‑making
• communication
• customer service
• time management

What You Bring

-BA/BS degree in Human Resources, Business, and Accounting preferred -Strong decision-making ability -Action and detail oriented; able to prioritize while handling multiple tasks -Ability to tackle complex issues and develop innovative, practical solutions -Excellent written/oral communication and interpersonal skills -2 + years’ experience in a customer service-related position -Associates degree or two years of applicable experience in customer service -Excellent time management and focus on deadlines and goals

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Benefits

Lifecycle Management Compensation: $20.19 per hour + monthly bonus potential up to $333

About Aerotek

-The company specializes in providing highly skilled professionals for a variety of industries, including engineering, clinical, and industrial sectors. -Businesses can access expertise across diverse fields such as manufacturing, healthcare, and technology. -Partnerships with leading companies help streamline hiring processes and ensure seamless talent acquisition. -Austy's expertise lies in matching specialized professionals with employers, ensuring both client and candidate satisfaction. -Thousands of projects have been successfully facilitated, ranging from large-scale industrial operations to cutting-edge research and development in healthcare. -A strong commitment to quality ensures they meet the evolving demands of a rapidly changing workforce.

Sector Specialisms

Security Clearance

-enter and manage background, drug testing, and medical screening processes for contractors.