Customer Support and Verification Executive

Overview

Verify supplier submissions and deliver multi‑channel customer support while meeting KPIs.

Key Responsibilities

• outbound calls
• document verification
• troubleshooting
• customer support
• mentoring
• collaboration

Tasks

-To meet regularly with their team-lead to give feedback and help improve the customer support culture, response times and tools to improve our internal and external experience. -To make outbound calls in an efficient and timely manner to support customers with their submissions either by requesting data updates, providing further information, or resolving issues, escalating where applicable. -To support new starters with training and mentoring where requested. -To provide accurate responses to customer queries, seeking clarification where required to ensure the correct response is provided. -To accurately verify documents submitted by suppliers, based on set-criteria and in-line with the agreed processes, providing support and guidance throughout the process. -To work within the KPIs set and self-manage personal performance against business and personal targets set. -To ensure an outstanding level of quality and customer service is achieved when speaking to customers via all communication channels in line with our policies. -To take ownership of a customer’s query and provide resolution on first contact where possible, or to follow up with customer to ensure full resolution of issue. -To help customers troubleshoot issues they encounter while using our platforms and provide actionable solutions to resolve their problems across the different channels we support. -To work closely with other teams, and support when required, to ensure a positive customer experience.

Requirements

• multi-task
• detail
• teamwork
• 1-2 years
• customer focus
• problem solving

What You Bring

-Ability to work under pressure and to multi-task across the different channels. -Attention to detail with good administrative and organisational skills, ability to prioritise. -Positive, self-driven and results orientated whilst working well as part of a team. -Minimum 1-2 years’ experience in a busy office administration/technical support type role working across different systems, with the ability to learn and understand new systems quickly. -A customer-centric approach with strong listening, questioning and problem-solving skills.

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About Once For All

-Born from a merger of specialist UK and French compliance firms, Once For All unified under a single platform headquartered in Paris. -Backed by private equity firms GTCR and previously Warburg Pincus, the company has grown through strategic acquisitions. -It delivers a SaaS network matching contractors with vetted suppliers, leveraging AI to streamline tendering, compliance and ESG risk. -Typical projects involve large main contractors in Europe needing pre-qualified subcontractors for construction, facilities or utilities work. -Its platform supports complex workflows — from health & safety checks to legal document validation — across multiple national schemes. -Once For All stands out for managing one of the largest proprietary ESG and compliance datasets in the built environment. -Its reach spans the UK, France, Belgium, Germany and Italy, with pan-European capabilities in energy, building and property sectors. -A standout fact: it powers specialist schemes like Constructionline, Actradis, BidWork and RISQS under one umbrella.

Sector Specialisms