Desktop Support Technician

Overview

Provide tier 2/3 desktop support, install hardware/software, and manage tickets.

Key Responsibilities

• video conferencing
• troubleshooting
• asset management
• system support
• workstation setup
• ticketing

Tasks

-Sets up, initiates, and shutdowns video conferences between two or more sites. -Troubleshoot computers, peripherals and telephone equipment. -Follows approved standard operating procedures and meets all service level agreements -May be required to work at alternate locations. -Provide a hands-on customer service approach. -Relies on instructions and pre-established guidelines to perform the functions of the job. -Maintains and submits updates to asset management for all equipment maintained -Moves IT systems and peripherals for office relocations. -May be required periodically to work outside of scheduled work hours. -Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD. Computers can be connected to a production network, isolated lab network, or stand-alone. Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers. -Schedules repairs, installs and configures workstations with approved image and additional software as approved/required. -Updates the ticket tracking system as required -May need to install third party vendor hardware to support user equipment functionality. -Installs after-market hardware to support user equipment functionality as needed.

Requirements

• video conferencing
• mdt imaging
• office 365
• windows 10
• linux
• teamwork

What You Bring

-Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiarity with Video Conference systems setup and preparation is desirable. -Must enjoy working with end users and must work well with other IT team members and department managers. -2+ years’ experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7 and Windows 10 workstations, network and locally attached printers / plotters. -Good verbal and written communications skills. -Experience with the customer’s installed product base is preferred. -Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix, iOS, Android). -Productive working independently or as part of a team. -Organized and self-motivated. -Demonstrate familiarity with Video Conference systems setup and preparation is desirable.

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About Vision Technologies

-Originated as a small cabling firm blossomed into a full AV, security, wireless, and IT-services powerhouse. -Delivers large-scale network, data center, and security projects across commercial, federal, and enterprise clients. -Implements audio-visual and collaboration systems, DAS, access control, video surveillance, and structured cabling. -Operates under a patented Integrated Technology Delivery methodology, emphasizing efficiency and modernization. -Secured major federal contracts including GSA MAS, Navy SeaPort‑NxG, and DLA NISS, supporting government infrastructure. -Headquartered in Glen Burnie, MD, operating nationally.

Sector Specialisms

Security Clearance

-public trust clearance required