Locality Support Officer

Overview

Admin support for tenancy paperwork and customer service in social housing.

Key Responsibilities

• tenancy management
• legal docs
• housing system
• mutual exchange
• tenant audits
• administrative support

Tasks

The Locality Support Officer role is a key role within the Localities structure providing administrative support to ensure that customers are kept at the heart of everything we do. Your role will include providing support with tenancy functions such as decants, deceased tenant, hoarding, regeneration, tenancy audits, pet applications, Tenancy Satisfaction Measure surveys, etc. You will be required to accurately prepare legal documents such as tenancy agreements, assignment, and succession paperwork. Pary of the role also includes processing tenancy conversions for starter tenancies and updating and amending the records in our housing management system. You will coordinate the Mutual Exchange application process to achieve compliance with statutory requirements and deadlines, ensuring that all legal aspects are met using an in-depth knowledge of the procedure. -Buying and selling of annual leave

Requirements

• administration
• multitasking
• gcses
• verbal reasoning
• customer service
• social housing

What You Bring

You will have strong administration skills and ability to multitask and working in a fast-paced environment with conflicting priorities. This will include the ability to manage multiple calendars to ensure that targets are met and that visits are managed. You will be able to demonstrate the ability to operate at a level of 5 GCSE`s (including English Language and Mathematics) and verbal reasoning at a grade C+ or equivalent. You will have experience of working in a Customer Service role with the ability to communicate and work with internal and external customers, and colleagues at all levels. Experience of working in social housing is desirable but not essential for this role.

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Benefits

GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. Everyone deserves a home, it`s a place from which we build our future, we thrive at home. We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. Salary: £23500 - £24000 per annum depending on experience Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them. We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive. -25 days annual holiday entitlement -Trust based flexible working and a Confidential Employee Assistance Programme (EAP). -Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more! -Two days paid volunteering leave per year -A defined contribution pension scheme.

About Greensquareaccord

-Born in April 2021 from the union of two storied housing groups—Accord (1511 origins) and GreenSquare (1866)—to become a stronger force in affordable homes. -Delivers nearly 500 new homes a year since merger. -With an operating surplus of £51.7 million and surplus before tax of £3.9 million. -Delivers tailored care, financial advice and coaching to support residents in independent living. -Owns GreenSquare Estates for open-space maintenance on new developments, and LoCaL Homes and Indesign teams building low-carbon homes via off-site manufacturing. -Pioneered UK’s first virtually plastic-free housing scheme—using non-plastic kitchens, windows and materials. -Supports community causes via its Community Impact Fund, awarding grants to dozens of local projects annually.

Sector Specialisms

Security Clearance

-successful candidates must undergo a dbs check.