House Manager

Overview

Manage front‑of‑house, resident services and estate upkeep for a retirement community.

Key Responsibilities

• homeowner support
• first contact
• grounds management
• partner collaboration
• health safety
• social facilitation

Tasks

-Welcoming new Homeowners and supporting them to settle into their apartments. -Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary. -Managing the development –gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment -Working in collaboration with our partners and suppliers to ensure the smooth running of the estate -Ensuring that all Health and Safety requirements are adhered to. -Facilitating social interaction and helping Homeowners to enjoy retirement living to the full. -Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy. -Providing a professional front of house service and dealing all visitors in a friendly manner. -Being the ‘face’ of McCarthy Stone for the families and friends of our Homeowners.

Requirements

• microsoft word
• outlook
• communication
• customer service
• resilient
• problem solving

What You Bring

-A good level of computer literacy including Microsoft Word and Outlook. -Excellent communication skills with a real “can do” attitude. -Extensive experience in a professional customer service orientated position. -Be resilient and can problem solve effectively.

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Benefits

-Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

About Mccarthy Stone

-They focus on brownfield town‑centre sites close to amenities, combining construction, property sales, management, and tailored support services. -Notably, they remain the landlord and managing agent on all developments built since 2010, ensuring consistent quality and oversight. -In 2020, they were acquired by Lone Star Funds in a £647 million deal, later partnering with Macquarie and John Laing to finance a rental portfolio.

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