Customer Service Associate

Overview

Handle customer accounts, invoicing, collections, and relationship management.

Key Responsibilities

• client relations
• account auditing
• ar management
• data gathering
• invoicing
• collections

Tasks

-Develop and maintain customer relationships through weekly touchpoints -Support liaison between field offices and other corporate departments -Perform various customer service-related activities -Auditing account specific reports to ensure accurate billing and client specific information -Manage and maintain a multi-million-dollar book of Accounts Receivable -Responsible for gathering the necessary data to assist management with account specific decisions -Making routine welcome and maintenance calls to clients -Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with clients to resolve outstanding issues

Requirements

• ba/bs
• accounts receivable
• customer service
• time management
• communication
• teamwork

What You Bring

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management and collection of customer accounts receivable. Qualities include; building customer relationships, conflict resolution, professionalism, detail oriented, strong follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace. -BA / BS degree in Business or Accounting preferred -Ability to effectively work in a team-oriented environment that is fair, open, honest, humble, competitive -Thorough knowledge of business policies and account management practices -Ability to balance daily workload through effective time management, prioritization, and organizational skills -Strong communication skills and work ethic

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Benefits

The Allegis Group Foundation is a central part of our commitment to giving back to the communities in which we work and live. Did you know that the Allegis Group Foundation can accelerate your efforts to create meaningful change in our communities? Incorporated in 2000, this philanthropic arm of our business awards direct grants to nonprofit organizations and provides additional financial support through our Employee/Office Match Program. Per Pay Transparency Acts: The range for this position is $45,000 - $56,000 + bonus potential of up to $4,000 -Health & Dependent Care Spending Accounts (HSA & DCFSA) -Insurance (Basic/Supplemental Life & AD&D) -Gain experience using internal and external tools to audit, send and collect on invoicing -Time Off/Leave (PTO, Primary Caregiver/Parental Leave) -Hybrid | 4 days in-office, 1 day remote -Bonus: $1000 per quarter based on individual performance -Transportation benefits -Work at the ground-level gaining experience and insight into our business cycle for future career growth -Profit Sharing -Medical, dental & vision -Benefits: Medical, Dental, Vision, Prescription, 401(k), PTO (20 days), Profit Sharing, etc. -Hourly: $21.63 -Short and long-term disability -Tuition Assistance -Employee Assistance Program

About Actalent

-Born in July 2021 by merging Aerotek’s engineering & sciences arm with EASi, Actalent emerged as a focused engineering-and-science partner. -Backed by Allegis Group, it drives scale and speed to market via contract, managed, and technical services. -Headquartered in Maryland with global reach, it deploys specialized teams across North America, Europe, and APAC on Fortune 500 projects. -Typical engagements span EV design, vaccine development, lab services, clinical research, and infrastructure systems. -Expertise covers a wide spectrum: aerospace, defense, healthcare, manufacturing, software systems, environmental and civil engineering.

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