Specialist Support Worker

Overview

Provide asset‑based support and case management for vulnerable customers, linking them to services.

Key Responsibilities

• digital records
• lone worker
• report writing
• group activities
• support planning
• stakeholder liaison

Tasks

-Record and update clear, factual, accurate, strengths-based customer information on the appropriate digital platforms -From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager -Be reactive to support needs as they arise and be able to take the lead on working in a multi-disciplinary way -Develop, co-ordinate and deliver a ‘group-based activities’ programme for the service -Undertake initial and continuous assessment of needs, potential risks and goals and agree levels of support and actions -Support and provide guidance to team members around your specialism - this could include coaching, upskilling or mentoring other colleagues -Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely -Follow health & safety and safeguarding policies and procedures to ensure the overall safety and security of all customers -Identify and promote opportunities for and support customers to gain appropriate access to relevant external support services -Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc -Attend networking events, other support services and forums promoting our Psychologically Informed Framework and Trauma Informed ways of working -Participate in team meetings, attend regular supervisions and reflective practice sessions -Complete regular reviews of support and risk assessments for customers -Share specialist knowledge with colleagues and wider teams to ensure both customers and services are supported in line with latest best practice -Use the Lone Worker system as and when necessary -Actively connect, engage, influence, and develop relationships with a range of local services and stakeholders to enable customers to access the full range of community resources and regularly update colleagues about how to access external services -Lead on co-produced, bespoke customer support and move-on plans, involving all key stakeholders (e.g. family, other support providers) -You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours -Produce reports and other written documentation as required to support service delivery -Ensure the safety of our customers by following local safeguarding procedures, recognising, and acting on any significant risks and escalating appropriately -Keep accurate and timely records of specific activities -Provide specialist advice for colleagues through structured guidance to meet targets in support planning, delivery, safeguarding, risk assessments or other interventions -As the Specialist Support Worker you will support the Service Manager with planning within the service, this could include delegating case management, or supporting the service to run effectively -Work as part of a multi-disciplinary team, safeguarding all our customers

Requirements

• formal qualification
• risk management
• data analysis
• it skills
• stakeholder management
• conflict resolution

What You Bring

-Experience of building effective relationships with customers and stakeholders -Experience of coaching, training or mentoring techniques -You will be required to travel to different properties within the defined area as and when required -Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and gain improvements -A recognised, recent, formal care, support, or housing qualification -Understand local pathways and services to ensure there is a consistent, asset-based support approach for all customers -Recent experience of support work, risk management and managing caseloads and working with vulnerable and diverse customer groups -Experience of reviewing, monitoring, and evaluating outcomes in the delivery of support services -Experience of reflective practice and identifying best practices and sharing information to upskill individuals -Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results -Competent IT skills, including using databases, producing reports and other communications and analysing key outcomes data to understand and drive service improvements -Have conflict resolution skills and be confident and consistent when making decisions -Knowledge and proven continuous personal development of working with vulnerable adults utilising “specialist knowledge”

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Benefits

-Be a team player with a caring, empathic, supportive, flexible and resilient ‘can-do’ attitude -Competitive pay & generous pension -28 days holidays plus bank holidays (pro rata) -Investment in your learning, personal development and technology -Flexible working options available -Deliver your role in line with the Riverside company values – “Our Riverside Way”

About Riverside

-Operates a diverse portfolio of residential properties across the UK, offering homes to people in need. -Specializes in social care, working to improve the lives of vulnerable people through tailored services. -Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas. -Offers a range of services like homelessness prevention, mental health support, and youth services. -Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability. -Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being. -Committed to supporting those at risk of marginalization, from veterans to people with disabilities. -A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Sector Specialisms

Visa Sponsorship

-the employer will not sponsor visas; applicants must already have valid uk work permission.