IT Service Desk Engineer

Overview

Provide technical support and troubleshooting for Windows, O365, Exchange, and AD users

Key Responsibilities

• system design
• technical support
• security deployment
• ticket management
• documentation
• customer service

Tasks

As a IT Service Desk Engineer you will be responsible for handling incoming requests for support from customers in a timely and professional manner. The emphasis is on recording information correctly, fault finding and troubleshooting and liaising with 3rd party providers where necessary. Primarily an office-based position will be some onsite work at clients' sites. This role is x5 days a week on site and you will provide technical support to a variety of users. -Assisting and mentoring team members. -Maintain a high degree of customer service for all support queries -Design, installation, and configuration of new equipment and systems. -Provide technical support to a wide variety of users via phone or email -Researching, creating, and deploying security best practices (firewalls, 365 etc) -Produce and maintain documentation in relation to hardware, software configurations and standard build information. -Assisting with projects as required -Log all calls on the Service Desk ticketing system and maintain documentation -Pool Cars to use for client visits -Communicate with customers as required - keeping them informed of incident progress and escalating internally or with third parties where required. -Remote and onsite support of customers IT systems

Requirements

• microsoft 365
• intune
• azure
• powershell
• active directory
• 3 years

What You Bring

You will need at least 3 years experience within an IT Service Desk role supporting Windows / O365 / Exchange / Active Directory etc -Wide experience of client system application management, configuration and support, -Excellent telephone manner and strong customer service skills -Strong Knowledge of configuring and managing Microsoft 365 systems, -Even better if you have MSP background -Experience of Intune configuration and management -Full clean driver license -Understanding of virtualization technologies (Hyper-V) -Strong Knowledge of Windows server systems Including active directory, DNS, DHCP, etc. -Proficiency in Active Directory/Group Policy, -Strong Knowledge of supporting Windows client systems, -Knowledge of domains, basic web hosting, SPF, DNS, installing SSL's -Experience with Microsoft Azure environment and systems -Good Knowledge of SharePoint -Minimum 3-year experience in a similar role -Knowledge of scripting tools (PowerShell) -Good knowledge of troubleshooting hardware including UPS, NAS, Printers -Experience of break-fix/upgrading hardware -Excellent troubleshooting and fault-finding skills -Experience Using ConnectWise tools would be advantageous. -Excellent understanding of networking -switches, routers , VLANS, Wireless etc. -Excellent documentation Skills -Excellent knowledge of email systems (Exchange and Microsoft 365)

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Benefits

-Full Training -Overtime Paid (subject to prior approval) -Workplace Pension scheme -23 days Holiday + BH

About Gold Group Ltd

-Gold Group Limited is a private limited company incorporated in January 2000, based in East Grinstead, West Sussex, UK. -The company operates as a technical recruitment agency, specializing in sectors such as Life Sciences, Technology, Engineering, and Construction. -Gold Group focuses on providing professional staff for highly technical industries, emphasizing in-depth knowledge and expertise in specific fields. -The company's recruitment consultants are required to have detailed understanding of the industries they work in, going beyond general communication skills. -As of January 2024, Gold Group reported total assets of £1.97 million and net assets of £65,590. -The company's turnover for the fiscal year ending January 2024 was reported to be £9.4 million, with an industry-adjusted enterprise value estimate of £1.8 million. -Gold Group has maintained a 30-year history of uninterrupted dividends, demonstrating financial stability. -The company operates globally, with a diverse product mix across different sectors, providing resilience through national cyclicality. -Gold Group's services include a 'one-stop shop' for cost-effective geotechnical solutions, reducing interface risk for clients dealing with multiple suppliers. -The company has a track record of successful projects, attributed to their specialized knowledge and experience in local markets and ground conditions.

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