Workspace Experience Ambassador

Overview

Create a welcoming workplace, foster community, and enhance employee experience.

Key Responsibilities

• digital signage
• tech solutions
• data insights
• content creation
• event planning
• issue resolution

Tasks

-Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors. -Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved. -Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance the community engagement. -Engage with colleagues to understand workstyle behavior’s and make recommendations on how to improve the overall employee experience based on their feedback. -Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc. -Support and collaborate with other Experience Ambassadors to deliver the shared vision. -Contribute to monthly newsletter to connect with users and to promote community activities. -Be abreast of current MyDay initiatives and support /promote as required. -Orientation of new hires so that they are valued and welcome, including arranging access and providing welcome packs and a site tour. -Building a conscious community through a local event calendar (align to the regional calendar). -Gatekeeper of the digital signage and communication displays. -Build relationships and encourage interaction between colleagues. Drive and develop the community by organizing engaging, popular events and map the participation. -Work with BI&T team to introduce and innovative technical solutions to increase Customer Experience, to increase engagement with events and to demonstrate efficiency through these tech solutions. -Synergize event initiatives and messaging on shared goals with ERGs, HR, and contractors. -Take ownership of resolving issues and providing a personal follow-up as necessary -Provide an exceptional hospitality experience at every touch point. -Work with the communications team to create event collateral and promotion materials for events in a timely manner. -You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the "what", "so what" and "now what". By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and HSBC's strategic desire for data-driven decisions. -Engage with the online community and respond to comments and requests. -Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment. -Weekly updates to Workspace Experience Manager in regard to the workspace experience; event calendar, workspace data and change management -Responsible for maintaining up to date Customer journeys and to map service standards. -Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. -You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you'll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to our client’s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come. -Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date. -Document your stakeholder plan and report on engagement activities, success stories and community meetings -Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints. -Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos and ensure events are consistently promoted in a timely manner. -Spatial awareness: collect and analyze workspace data to improve the workspace experience. -Work alongside the Catering and Events team to brainstorm, plan and organize events, relating to the community’s interests.

Requirements

• ms office
• 3+ years
• customer service
• co‑working
• communication
• teamwork

What You Bring

-Flexible to work in shifts or occasionally out of hours when requested -Proficient computer skills such as MS office and email etiquette. -Be able to handle pressure, think quickly and calmly. -A great sense of teamwork, accountability, mindfulness, and the willingness to go the extra mile for the users and your team. -Understand how to interpret and use feedback to increase service levels and enhance key touch points. Be competent in translating feedback data. -Be knowledgeable about current and future technology resources that are available in the industry to offer an enhanced hybrid service. -Prior experience in co-working, corporate real estate or start-up experience would be an advantage. -Excellent communication skills (both verbal and written). -3+ years of relevant experience in customer service, events, sales, or related industries -Good negotiation skills, coordination, and networking capability.

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Benefits

-With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive employee satisfaction and engagement to create opportunities for everyone to flourish.

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms