Front Desk Agent | Full Time | Hampton Inn & Suites | Cherry Creek, CO

Overview

Handle guest check‑ins/outs, payments, inquiries and front desk duties.

Key Responsibilities

• report management
• check‑in
• payment processing
• receipt balancing
• cash handling
• guest communication

Tasks

-Run daily reports, identify any special requests, and check reports for accuracy. -Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. -Process all payment types such as room charges, cash, checks, debit, or credit. -Processing all check-outs including resolving any late and disputed charges. -Balance and drop receipts according to Accounting specifications. -Count bank at the beginning and end of shift. -Complete designated casher and closing reports in the computer system. -Answer, record, and process all guest calls, messages, requests, questions, or concerns. -Coordinate with Houskeeping to track readiness of rooms for check-in. -Supply guests with directions and information regarding property and local areas of interest. -Communicate parking procedures to guest/visitors.

Requirements

• onq/pep
• computer skills
• customer service
• english
• problem solving
• high school

What You Bring

-Hotel experience is a plus, OnQ/PEP Hilton experience preferred -Computer Skills a must -Ideally, you will have 1+ years of experience in a customer service field. -English (Required) -Front Desk: 1 year (Preferred) -An ability to problem solve -The gift of effectively communicating with others is very important in this role. -High school diploma/G.E.D equivalent -English Language Proficiency

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Benefits

-Recognition Programs -Paid time off -Incentive Programs -Health, Dental, Vision insurance -Weekend availability -Employee travel discounts -Supplemental Insurance -Employee assistance program -Referral program -401(k) matching

About Oci Hospitality

-Founded with a passion for delivering exceptional hospitality experiences, OCI Hospitality has grown into a trusted leader in the sector. -Specializes in the development, management, and operation of both residential and commercial properties, particularly in hospitality. -With a focus on long-term partnerships, OCI Hospitality is known for its innovative approach to managing properties and creating value. -Has a history of transforming underperforming properties into successful, thriving venues, driving profitability through strategic improvements. -Typical projects range from luxury hotels to high-end residential complexes, with an emphasis on sustainability and high-quality service. -OCI Hospitality stands out for its ability to seamlessly blend operations across multiple hospitality niches, creating versatile and adaptable spaces.

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