Salesforce (Business Systems) Support Specialist

Overview

Provide Salesforce support, troubleshoot issues, manage tickets, and maintain admin functions.

Key Responsibilities

• ticket management
• jira desk
• issue resolution
• salesforce admin
• cpq support
• report dashboards

Tasks

-Manage and oversee open tickets in the company Jira Service Desk and communicate updates with team members and internal customers via comments. -Diagnose and resolve issues within Salesforce, Leap CPQ, Five9, and other company platforms. -Provide exceptional service by responding to and complete support requests (tickets) in a timely manner as per Service-Level Agreement (2 Hours to First Response/40 Hours to Resolution). -Manage processes that impact and relate to Salesforce Org, including creating and maintaining fields, views, reports, dashboards, campaigns and other Salesforce objects and functions.

Requirements

• salesforce admin
• flows
• automation
• customization
• communication

What You Bring

-Strong preference towards an active Salesforce Administrator certification. -Proficiency with Salesforce automation tools- specifically updating, debugging, and creating FLOWS. -Proven knowledge of the standard capabilities of Salesforce including on-going customization/alterations. -Strong communication skills including the ability to communicate effectively with internal/external developers on a technical level, as well as front line employees with no technical background.

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Benefits

-401(k) with company match -Paid holidays and paid time off (PTO) -The approximate pay range for this position is $27-40 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position. -Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) -HSA plan with company match -Employee Referral Program -Paid training and unlimited professional growth potential -Employee Discount Program

About West Shore Home

-Began as a small local remodeler and expanded nationwide. -Uses a tech-driven platform with iPad design tools and streamlined scheduling. -Most projects like window, door, or bath upgrades are completed in a single day. -Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas. -Serves over a million homeowners across the U.S. -Focuses on delivering bathroom remodels, window replacements, and door installations. -Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; applicants must already be authorized to work in the us.

Security Clearance

-pre-employment screening includes background check and drug test.