Digital Consultant – Rail & Transit

Overview

Liaise between users and IT to manage SharePoint/M365 issues, enhancements, and adoption.

Key Responsibilities

• sharepoint
• power platform
• issue tracking
• testing
• user adoption
• process improvement

Tasks

-Participate in stakeholder sessions to ensure operational feedback informs ongoing platform enhancements. -Collaborate with IT to validate and implement updates, ensuring alignment with operational priorities and digital governance. -Maintain a centralized tracker for issue management, trends, and recurring user feedback. -Identify and document process improvements and digital enablement opportunities across operational workflows. -Support integration of new digital features in alignment with ECWE’s performance monitoring and reporting frameworks. -Support adoption through office hours, site demos, and individualized guidance. -Conduct testing and user validation sessions prior to go-live for any system or configuration changes. -Serve as the primary liaison between operational users and Metrolinx IT for SharePoint and Microsoft 365 tools (i.e. Power Platform). -Develop a structured process for reporting, triaging, and escalating digital issues within SharePoint and Power Platform environments. -Manage intake, verification, and escalation of SharePoint and MS 365 related issues, enhancements, and requests. -Maintain documentation libraries, user guides, and navigation aids for operational users. -Support the Digital Workstream with the design, testing, and deployment of new SharePoint structures and automations.

Requirements

• bachelor
• sharepoint
• power automate
• power apps
• power bi
• servicenow

What You Bring

-Bachelor degree in Information Systems, Business Administration, or a related field. + minimum 4+ years’ experience supporting or configuring SharePoint in a large, operations-focused, or infrastructure organization OR relevant diploma and 6+ years of relevant experience -Knowledge of compliance, information governance, and lifecycle management within public-sector environments. -Experience translating user requirements into technical specifications and coordinating implementation with IT teams. -Experience with service management platforms (e.g., ServiceNow) is preferred -Experience in digital adoption, user training, and process improvement initiatives. -Skilled communicator capable of bridging technical and operational perspectives. -Proficiency in SharePoint Online, Power Automate, Power Apps, Power BI and/ or MS Teams. -Strong understanding of permission hierarchies, content types, metadata, and document governance.

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About Aecom

-Launched as a bold independent infrastructure consultancy from a merger of five legacy firms dating back over a century. -Handles everything from geotech to electro-mechanical systems, as seen in the award-winning Romaine Hydroelectric Complex in Canada. -Guides projects through every lifecycle stage in transportation, buildings, water systems, energy, and environmental sectors.

Sector Specialisms

Visa Sponsorship

-sponsorship for canadian employment authorization is not available.