Family Experience Director

Overview

Lead assisted living and memory care, overseeing resident care, staff, and wellness.

Key Responsibilities

• resident database
• service plans
• wellness programming
• quality improvement
• care assessment
• neighborhood management

Tasks

-Maintains updated Resident Service Information (via book and/or electronic database) according to Phoenix policy -Facilitates the Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices -Participates with the Program & Outreach Director to ensure a variety of appropriate and personalized activities which incorporates all dimensions wellness and are available throughout the day and evening with resident care associate participation -Implements and monitors ongoing quality improvement programs for resident services -Implements guidelines, standards, and practices for Resident Care and programming -Prior to move-in, reviews the resident’s file and schedules the family meeting to discuss resident demographics; coordinates the health care needs with the Wellness Director; ensures resident has a current personalized service plan according to Phoenix policy and government guidelines -Partners with Food & Beverage Director to schedule and plan special event and ensure food & dining is properly incorporated into the appropriate dimensions of wellness -Participates in and manages the assessment process to determine tier of service with the appropriate staffing levels -Plans, organizes, develops and leads the overall management of the Assisted Living and Memory Care neighborhood(s) in accordance with federal, state, local laws and Phoenix Senior Living standards, guidelines and regulations

Requirements

• management
• bachelor's
• leadership
• multi-department
• assisted living
• dementia

What You Bring

-2 – 5 years department management experience in senior living/skilled nursing as well as demonstrated supervisory and management skills -Education: Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred. -Must have demonstrated Leadership capabilities -Multi-department experience strongly recommended -Extensive knowledge and experience in Assisted Living industry and Dementia care -Understands the recognition of resident changes in condition, takes appropriate action

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About Phoenix Senior Living

-Personalized senior care solutions tailored to individual needs. -Home-like comforts combined with dining and therapy services. -Memory care and skilled nursing support life’s changing chapters. -Signature “Grand Baby Project” uses dementia doll therapy for engagement. -Family-run and mission-driven, maintaining a suburban footprint.

Sector Specialisms