IT Support & Systems Coordinator

Overview

Provide IT support, device management, onboarding, and coordinate with MSP.

Key Responsibilities

• device management
• ticket triage
• data security
• system implementation
• help desk
• process documentation

Tasks

-Coordinate Onboarding: Ensure new hires are equipped with the right devices and access from day one, partnering closely with HR and Recruiting -Protect Data: Uphold IT security standards and maintain confidentiality at all times -Collaborate with Our MSP Provider: Assign, triage, and escalate tickets, monitor SLA performance, and keep communication flowing between users and vendors -Manage Devices: Oversee the full lifecycle of end-user equipment — from setup and configuration to deployment, decommissioning, and asset tracking -Enhance Systems: Help implement new software, refresh hardware, and support company-wide technology projects -Support the Team: Serve as the first point of contact for employee IT issues (hardware, software, and connectivity) -Document & Improve: Maintain IT processes, support guides, and device standards while identifying ways to make them better

Requirements

• troubleshooting
• sortly
• windows
• macos
• 3+ years
• msp

What You Bring

-Strong troubleshooting skills and a customer-service mindset -Familiarity with asset tracking tools (like Sortly) and onboarding workflows -Excellent communication and organization skills -3+ years of IT support, help desk, or device management experience -Hands-on experience with Windows, macOS, and iPadOS -A proactive, adaptable problem-solver who takes ownership and gets things done -Experience partnering with a Managed Service Provider (MSP) or IT vendor

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Benefits

-Competitive pay, full benefits, and a collaborative team that celebrates innovation and continuous improvement -Over 2,000 five-star reviews and $200,000+ donated to local charities — we're as proud of our impact as we are of our products -Fast-growing company and expanding IT department with room to grow

About Bath Experts

-Specializes in full-service bathroom remodeling, offering everything from design to installation. -Focuses on high-quality craftsmanship and customer satisfaction, transforming ordinary spaces into luxury bathrooms. -Offers tailored solutions for projects ranging from small residential renovations to large commercial bathroom overhauls. -Uses durable materials and innovative designs to create stylish and functional spaces. -Known for attention to detail, commitment to timelines, and ability to handle complex installations. -Works closely with clients to ensure every bathroom meets the highest standards of quality and aesthetics.

Sector Specialisms