Client Service Representative

Overview

Primary point of contact handling client requests, work orders, and vendor coordination.

Key Responsibilities

• work orders
• client reporting
• data updates
• vendor dispatch
• after‑hours
• electronic filing

Tasks

-Maintain a positive attitude while providing courteous and prompt service to internal and external clients -Receive and take appropriate action for incoming phone calls and emails for service requests for clients -Follow up and update all work order requests according to the service level agreement -Assist Client Manager with standard reports for all clients -Create, assign and issue preventative and on-demand work orders for all clients -Assist with updates to client data in multiple online software programs, including service location addresses, client contacts, vendor contacts, and material purchases -Generate and send open and completed work order reports to Client Manager weekly -Obtain approval from clients for on-demand work order costs -Respond to after hours service calls when scheduled -Dispatch vendors to perform general repairs and maintenance, providing assigned work order information -Train vendors on work order and invoicing requirements and procedures -Maintain electronic filing system for all clients

Requirements

• microsoft
• adobe
• quickbooks
• customer service
• communication
• 2 years

What You Bring

-Prolonged periods of sitting at a desk and working on a computer -Excellent verbal and written skills for internal and external communication -Proficient with all Microsoft applications, Adobe, QuickBooks or similar accounting software, electronic filing systems -Excellent customer service and interpersonal skills -Ability to multi-task and work in a fast paced environment -Ability to pass a Fit for Duty Screening -Minimum of 2 years experience in customer service -Must be able to lift up to 15 pounds at a time

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Benefits

-Paid time off -401K Contribution-FMM will match employee contribution up to 3% -Company Provided Health Club membership -Paid Holidays -401(k) matching -Health Insurance-FMM will pay 50% of the employee's premium -Employee Assistance Program -Paid Time Off -Opportunity for advancement -Optional voluntary benefits -Health insurance -Competitive salary

About Facilities Maintenance Management, Llc. (Fmm)

-An organization dedicated to providing comprehensive facilities maintenance and management services, emphasizing precision and reliability. -Specializing in a wide range of services, the company handles projects in both commercial and residential sectors. -With an extensive portfolio, the organization supports clients in maintaining optimal operations through preventative and corrective maintenance. -Focused on customer satisfaction, the company delivers high-quality services ensuring operational continuity and safety. -Notable for quick response times and the ability to handle complex, high-stakes projects across diverse environments.

Sector Specialisms

Security Clearance

-must pass a fit for duty screening