Customer Support specialist

Overview

Handle customer inquiries, support and order processing for FARO's hardware/software

Key Responsibilities

• ticket management
• order processing
• hardware support
• software support
• first contact
• customer satisfaction

Tasks

-Deliver services and support, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders. -Respond to both internal and external customer inquiries related to the organization’s hardware and software products. -Point of contact for Channel Partner and Distributor support to all non-technical related inquiries. -Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system. -Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain. -Achieve the highest standards in first contact resolution and customer satisfaction.

Requirements

• service mindset
• communication
• service experience
• apprenticeship
• multilingual

What You Bring

-Strong service-oriented mindset -Strong communications skills -Demonstrate work experience in a service-oriented organization -Commercial or technical education (apprenticeship) -Preferred: Fluent in two+ languages

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Benefits

-Flexible working hours

About Faro Technologies

-Pioneered portable 3D measurement technology. -Flagship FaroArm and laser tracker systems revolutionized inspection, reverse engineering, and quality control. -Expanded into construction documentation and public-safety scene reconstruction. -Headquartered in Lake Mary, FL, with global operations. -Serves automotive, aerospace, AEC, and law-enforcement clients. -Projects include factory floor inspections, documenting historic architecture, and crime-scene analysis. -Laser trackers offer superior accuracy over large volumes compared to traditional total-stations. -Portable arms provide flexible, on-site measurement with ease compared to fixed CMMs. -Continues bridging the digital and physical world for real-time measurement capabilities.

Sector Specialisms