Repair Technician - Senior

Overview

Diagnose, repair, and improve electronic hardware while mentoring team and supporting R&D.

Key Responsibilities

• rcc software
• test jigs
• parts database
• inventory management
• product repair
• quality control

Tasks

-Collaborate with engineering to review issues found in returned products -Provide software unlock codes as needed -Maintain and update the service parts database -Issue RMA (Return Merchandise Authorization) numbers to customers -Monitor and manage service parts inventory levels -Evaluate returned items to determine warranty eligibility or customer-caused damage -Develop and maintain troubleshooting procedures and repair manuals -Service and repair customer-returned products -Perform quality control checks and rework defective new products -Assist with prototype assembly and rework for research and development -Identify and report product design issues to the appropriate R&D staff -Train testing technicians on repair and rework techniques -Use the latest RCC application software (e.g., RC-Studio, RC-Toolkit) to verify product functionality -Develop and implement test jigs and diagnostic procedures for troubleshooting

Requirements

• soldering
• embedded systems
• oscilloscope
• diploma
• 5+ years
• analog

What You Bring

-Ability to read and interpret schematics, wiring diagrams, and technical documentation -Strong knowledge of analog and digital circuits, including soldering and rework (SMD and through-hole) -Organized, detail-oriented, and able to manage inventory and service part tracking -5+ years of hands-on experience repairing and troubleshooting electronic products -Proofread technical documents and procedures -Diploma or certificate in Electronics Technology, Electrical Engineering Technology, or a related field -Are comfortable navigating detailed procedures while staying flexible in your approach -Familiarity with embedded systems, firmware, and software-assisted troubleshooting -Have strong technical instincts and enjoy getting to the root of hardware issues -Enjoy collaborating with engineering and production teams to improve processes and outcomes -Proficient in using diagnostic tools such as multimeters, oscilloscopes, and logic analyzers -Strong communication skills and ability to collaborate across technical teams -Experience documenting repair procedures and reporting technical issues to engineering teams

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Benefits

-Highly competitive extended health and dental plans for you and your family -Free on-site gym at both locations -Paid time off to volunteer and give back to the community, on your own or as a part of a group with your coworkers -Social Committee events almost every month, from potlucks, game nights, and LAN parties to camping and skiing -Free on-premise parking, or choose our green transportation option and be paid for it -A yearly training allowance -Participation in company profit sharing scheme -Assistance with tuition or skills training relevant to your role -An onboarding package to get you up to speed -A yearly RRSP contribution on the company’s behalf, plus an employee contribution–matching program to help you grow your financial well-being -Value a healthy work–life balance; we don't expect you to work overtime or weekends -Online training courses

About Reliable Controls

-Designs and manufactures energy-efficient control solutions for HVAC, lighting, and other building systems. -Focus on providing sustainable solutions for commercial, industrial, and government buildings. -Specializes in cloud-based control systems for remote monitoring and management of building operations. -Significant growth, delivering projects across North America and globally. -Technology reduces energy consumption and improves comfort in buildings. - commitment to quality and customer service earns them a reputation as a trusted partner.

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