Service Support Engineer

Overview

Provide technical support, troubleshooting, and retrofit projects for parcel automation systems.

Key Responsibilities

• plc programming
• controls troubleshoot
• retrofit projects
• system design
• technical liaison
• documentation

Tasks

-Support continuous improvement initiatives within the Parcel Services Organization. -Troubleshoot and resolve controls and mechanical system issues on installed MHS systems. -Develop and implement PLC program modifications using Allen-Bradley or Siemens platforms. -Serve as primary technical point of contact for assigned parcel customers, ensuring timely response and resolution to service inquiries. -Support layout and system design activities for retrofit solutions and capacity enhancements. -Ensure all work is performed in compliance with company safety, quality, and performance standards. -Coordinate with internal engineering, parts, and field service teams to ensure successful project execution. -Lead Service Order retrofit or modification projects from concept to completion, including scope definition, design coordination, and on-site implementation. -Provide technical documentation, reports, and updates to customers and internal stakeholders.

Requirements

• autocad
• eplan
• allen-bradley
• siemens
• 5+ years
• bachelor’s

What You Bring

-Ability to interpret electrical schematics, mechanical drawings, and layout designs. -Excellent communication and customer-facing skills with the ability to manage multiple priorities. -Must be comfortable working in an office setting and a factory / construction environment -Exposure to layout engineering and system design tools (AutoCAD, EPLAN). -Proficiency in Spanish, with the ability to communicate effectively across multilingual teams and customer groups is a plus. -Strong understanding of electrical and mechanical systems within conveyor or sortation environments. -Working knowledge of field devices, VFDs, and network communication protocols (PROFINET, Ethernet/IP). -Experience with logistical processes and system design is preferred. -Proven experience with Allen-Bradley (RSLogix, Studio 5000) and Siemens (TIA Portal, Step 7) PLC systems. -Able to lift to 30 lbs. without difficulty -Willingness to travel up to 50% domestically for project or service support for short periods of time. -Able to climb a 2-story ladder -5+ years of experience in Material Handling Systems (MHS), industrial automation, or a related field. -Capable of working 10 hours standing / sitting / walking / climbing stairs -Able to walk a mile in 20 minutes -Experience supporting project managers through planning, handover, and execution phases. -Familiarity with parcel automation technologies, including conveyors, sorters, and control systems within the UPS, FedEx, DHL, Amazon networks. -Bachelor’s degree in Electrical, Mechatronics, or Mechanical Engineering; or equivalent technical experience.

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About Vanderlande

-Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation. -Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs. -Its baggage systems operate in numerous airports, moving a large volume of bags annually. -Parcel systems sort millions of items daily. -FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake. -Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs. -Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers. -Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.

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