Student Wellbeing Manager

Overview

Provide student welfare support, lead wellbeing initiatives, and assist site operations.

Key Responsibilities

• welfare guide
• training programme
• case records
• community walks
• incident management
• resident support

Tasks

Student Wellbeing Manager is responsible for fostering a positive and supportive environment by delivering on-site welfare support to employees, building a strong sense of community, and leading wellbeing initiatives. This role involves developing and maintaining a comprehensive Welfare Guide, providing regular on-site training sessions on mental health and wellbeing, and acting as a key point of contact for welfare concerns. Additionally, the Welfare Manager supports the broader management team with day-to-day operational tasks to ensure the smooth running of the site. -Foster an inclusive community and promote peer-to-peer support initiatives (e.g., buddy schemes, cultural integration). -Respond positively to customer queries and complaints, undertaking appropriate action in line with company procedures. -Run events focused on mental health, budgeting, social connection, and personal development. -Advise students on cleanliness and hygiene standards, encouraging healthy living habits to reduce the likelihood of pest or health problems. -Actively interact with residents to proactively improve service delivery and welfare awareness. -Deliver customer service front-of-house, anticipating and exceeding resident expectations. -Deliver a structured wellbeing events programme aligned with the student lifecycle. -Provide direct support to students facing mental health or welfare challenges. -Act as first point of contact for welfare-related incidents, escalating when appropriate. -Improve resident communication through wellbeing updates, and digital channels. -Conduct regular community walks and room inspections to identify early wellbeing or hygiene concerns. -Encourage shared responsibility for cleanliness, respectful co-living, and positive community standards. -Work as part of the property team, supporting and respecting colleagues to deliver exceptional resident living. -Participate, where required, in the on-call rota to provide out-of-hours emergency support for the community. -Develop and maintain external relationships with providers and charities to establish a support network for students. -Develop and maintain a Welfare Guide outlining responses to welfare scenarios and escalation pathways. -Arrange or provide local training (e.g., safeguarding refreshers, cultural awareness, wellbeing first aid) to reduce reliance on external options. -Monitor participation and feedback to continuously improve the wellbeing calendar. -Support incident management outside direct welfare (e.g., behavioural issues, disputes). -Host flat meetings, mediate disputes, and support students in conflict resolution. -Develop and deploy training programmes for operational team members, to ensure compliance with signposting, welfare response and community engagement. -Maintain accurate, confidential welfare case records in line with safeguarding and GDPR requirements. -Stay up to date with local student wellbeing networks, charities, and referral partners. -Deliver welfare awareness training to on-site staff, ensuring confidence in basic protocols. -Lead on debt-related conversations where necessary, offer personal support, and manage documentation packs. -Support and attend property-wide events and community activities. -Support the creation of a positive, memorable experience for residents. -Engage external contractors, charities, and wellbeing partners to enhance programmes. -Develop policy and procedures that can standardise the wellbeing approach across the city with wider effects at Greystar level. -Signpost students to appropriate external services (e.g., university support, GPs, counselling, charities).

Requirements

• microsoft office
• databases
• mental health
• young adults
• gdpr
• organisational

What You Bring

You should possess a good level of general education and demonstrate fluent verbal and written communication skills in English. Proficiency in Microsoft Office applications such as Word, Excel, and Outlook is essential, along with confidence in using databases or booking systems, with training provided on in-house platforms. You should exhibit excellent organisational abilities, capable of managing multiple cases and initiatives simultaneously. Emotional intelligence, compassion, and resilience are key attributes, especially given the need for strong experience in wellbeing, safeguarding, or mental health-related leadership roles. You should be self-aware and culturally sensitive, able to tailor your relationship-building, communication, and negotiation skills to suit diverse audiences. Demonstrable experience working with young adults—ideally within higher education or student accommodation—is important, as is significant experience supporting individuals with complex mental health needs or trauma. An understanding of debt management processes and awareness of support services is beneficial, with training available. You should also have knowledge of relevant legislation, including GDPR, The Care Act, Prevent Duty, and mental capacity frameworks. Finally, you should be a strong team player who can also work independently and take ownership of responsibilities.

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Benefits

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar (International)

-Operates in nearly 250 cities across North America, Europe, South America, and Asia-Pacific. -Vertically integrated model spans multifamily apartments, student residences, senior living, single-family rentals, and logistics-linked housing. -Milestones include acquiring landmark portfolios like Monogram Residential Trust in 2017 and EdR student housing in 2018. -Internationally, it launched student-living brands in London and upscale communities in China, Australia, and Chile. -Pioneered modular apartment construction in the U.S., building hundreds of units more efficiently.

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