Regional IT Service Delivery Manager

Overview

Lead IT service delivery across Americas, linking central IT with multiple service sites.

Key Responsibilities

• it consulting
• demand management
• standards implementation
• project coordination
• escalation management
• service delivery

Tasks

-Consult directly with Hub Managers, LSU Managers, and business application owners on IT-related topics to understand operational needs and deliver tailored solutions -Aggregate and prioritize demands from diverse business stakeholders, translating requirements into actionable IT service improvements and new capabilities -Oversee the implementation of global IT standards and processes in local environments, ensuring consistent policy compliance across all locations -Serve as the SPOC for global IT projects and changes, ensuring smooth coordination between business units and central IT while minimizing operational disruption -Lead escalation management and coordinate resolution of issues across sites, maintaining service continuity while addressing local and regional priorities -Act as the key interface and single point of contact between central IT services and our Service Business Unit across multiple Service sites within the region -Ensure end-to-end IT service delivery across all Service sites, including operational management and coordination with global IT support and third-party suppliers -Develop and maintain comprehensive understanding of each site's operational requirements, systems architecture, and stakeholder landscape to inform regional strategy -Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

Requirements

• work authorization
• 10+ years
• bachelor's
• servicenow
• azure
• project management

What You Bring

-Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. -10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles -Bachelor's degree in information technology, business, engineering, or a related field -Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions -5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders -Strong proficiency with IT service management platforms (ServiceNow), Microsoft enterprise tools (Azure, DevOps, Office 365), and process improvement methodologies

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Benefits

-Access to learning platforms and certifications that support career advancement in IT leadership and service management -Opportunities to develop advanced skills in complex stakeholder management and enterprise IT service delivery -A collaborative environment with experienced professionals across operations, engineering, and business functions -Competitive health insurance, retirement benefits, and wellness programs -Paid time off and flexible work arrangements designed for work-life balance

About Hitachi Energy Ireland Limited

-Leads in energy management with pioneering technologies. -Focuses on renewable energy to drive cleaner and efficient power systems. -Provides solutions across energy generation, transmission, and distribution. -Operates in sectors including wind, solar, utilities, and transportation infrastructure. -Innovates in industrial automation with cutting-edge energy optimization systems. -Involved in electrifying remote regions for improved energy access. -Employs digital tools for data-driven grid improvements and performance enhancement.

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