Advisor, Abilities & Wellness

Overview

Manage employee leaves, disability cases, and wellness programs as an advisor.

Key Responsibilities

• absence connect
• claims review
• reconciliation
• process mapping
• leave administration
• return-to-work

Tasks

As an Abilities & Wellness Advisor, you are primarily responsible for administering employee leaves of absence (maternity/parental/compassionate) and administering low-complexity personal illness or injury cases. You’ll provide thoughtful advice, support, and solutions to employees and leaders, ensuring a smooth and supportive experience during times of leave or transition. Additionally, you’ll support the Abilities Management and Benefits teams by delivering a wide range of administrative and advisory services related to employee leaves, benefits, savings plans, and wellness programs across EPCOR Canada. -Collaborating on process improvements and ensure compliance with policies and regulations that affect Abilities Management and Wellness. -Managing and overseeing low-complexity personal illness / injury cases and subrogation files. -Coordinating team meetings and logistics as well as capturing meeting discussions, key decisions and action items. -Reviewing, analyzing, and investigating claims from various sources to determine adjudication and intervention actions. -Advising on and coordinating return-to-work, stay-at-work, and accommodation programs including those related to long-term disability and drug & alcohol cases while ensuring process clarity, compliance and accurate documentation. -Responding to inquiries from managers and employees via shared inboxes. -Maintaining process maps and documentation standards for Abilities and Wellness. -Maintaining employee case files, filing medical reports, ensuring accurate documentation and secure storage to support the Abilities Management team. -Participating in projects and initiatives, including scheduling training and seminars for mental health and wellness initiatives. -Applying subject matter expertise for EPCOR’s attendance management system (Absence Connect), while collaborating with information Technology (IT) and Payroll to troubleshoot and update as needed. -Administering and coordinating employee leaves of absence in alignment with eligibility criteria and contractual terms. -Running reconciliation reports and maintaining evaluation processes using disability management tools to create claims, identify timecard discrepancies, upload documents with appropriate naming convention. -Facilitating debrief conversations with various work groups following wellness-related events or interventions. -Uploading and managing invoices. -Educating and advising managers and employees on disability-related processes and expectations, while delivering timely, service-oriented communication and developing supporting materials to reflect evolving practices. -Coordinating time coding and leave implications with Payroll, Benefits, Pension, and Abilities Management. -Administering and educating employees on Employee & Family Assistance Program (EFAP), Wellness, and Health prevention programs. -Managing transactional requirements such as buy-back options and applying strong administrative and interpersonal skills to support these processes. -Addressing inquiries and providing research-based recommendations to enhance administrative practices. -Coordinating logistics and internal workflows related to in-house STD case management such as processing medical bills and compiling invoices for the Accounts Payable team. -Crosstrain with the benefits team to learn and back-up the savings plan and annual re-enrollment processes. -Determining adjudication, assessment and intervention actions affecting leaves claims management & top-up payments. -Interpreting and applying contract wording, medical documentation, policies, procedures, and statutory requirements. -Receiving, compiling and completing legal/file requests within required timelines. -Reconciling time cards and benefits-related payments to ensure payroll and timekeeping accuracy, while auditing absence data to support metrics, benchmarking, and budget planning

Requirements

• hr degree
• disability management
• sharepoint
• microsoft office
• 2+ years
• communication

What You Bring

This is a specialized role ideal for professionals with direct and demonstrable experience in disability case management, leave administration, and wellness program delivery coupled with an understanding of disability management frameworks within regulated or complex environments. This opportunity is open to internal and external candidates. Current EPCOR employees, please apply using your “@epcor.com” email address. This position is eligible for EPCOR’s Where We Work hybrid program, based on business needs and eligibility. -Strong communication (verbal and written), organization, time management and problem-solving skills -Post-secondary degree in Human Resources, Human or Health Services (or related discipline) is required. -Agile learner with a commitment to continuous development. -Solid understanding of disability management frameworks, HR programs, and employee wellness initiatives is required. -A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.) -Proficiency with HR systems and tools (e.g., AbsenceConnect, timecard systems), Microsoft Office Suite and SharePoint -2+ years of experience in Disability Management, Health Services, or Human Resources is required, with demonstrated exposure to leave administration, disability case management, and wellness program support. -Trusted Advisor mindset with a proactive approach to supporting leaders and employees. -Familiarity with psychologically safe workplace standards and recent occupational health changes. -Well-developed consultation, coaching and education delivery skills. -Ability to manage multiple and competing priorities with a high degree of discretion or confidentiality. -If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.

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Benefits

Hours of work: 80 hours biweekly

About Epcor

-Evolved into a cross-border operator over a century later -Headquartered in Edmonton and municipally owned, it spun off generation assets in 2009 to focus on distribution and infrastructure -Typical projects include designing, building and operating treatment plants, distribution networks and storm-water systems in Canada and the U.S. -Operates in four Canadian provinces and multiple U.S. states including Arizona, New Mexico and Texas -Maintains traffic-signal and street-light infrastructure in Edmonton and explored water operations for nuclear projects -Through its Encor and EPCOR Water Services divisions, it delivers both regulated and competitive energy, gas and water offerings

Sector Specialisms

Interview Process

-technical/practical assessment may be part of the selection process.

Security Clearance

-clearance on applicable background checks (criminal, identity, educational, credit) required. -professional reference checks required. -enhanced background assessment may be required by law, including advanced criminal record checks. -advanced criminal record checks may be conducted periodically after employment.