Guest Service Representative

Overview

Greet visitors, manage reception desk, handle calls/emails, and provide guest services

Key Responsibilities

• visitor sign‑in
• badge issuing
• access control
• tenant communication
• reception service
• phone support

Tasks

-Signing in all authorized visitors according to the policies, rules, and regulations -Providing access to visitors for tenant and non-tenant group events, as needed -Contacting tenants in a courteous and professional manner when a guest is not pre-registered -Processing visitors’ information and provide a visitor badge -Providing guidance/information as requested from tenants -Providing excellent service to all guests arriving at the building -Courteously greeting all tenants and visitors to the reception desk -Answering any tenant phone calls and emails for assistance throughout the day

Requirements

• teamwork
• multitasking
• communication
• microsoft office
• customer service
• phone systems

What You Bring

-Is able to collaborate and work within a team environment -Is able to multi-task in a fast-paced environment, accommodating and communicating with a broad range of clientele with varied needs -Has excellent interpersonal and communication skills -Is proficient on basic Microsoft Office applications and the Internet -Is proactive, approachable and solution focused -Has a strong customer service orientation -Is punctual and dependable -Has experience with multi-line phone systems

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms