Out of hours Call Handler

Overview

Handle inbound/outbound calls for out‑of‑hours drainage services, supporting engineers.

Key Responsibilities

• call handling
• engineer liaison
• admin support
• kpi management
• customer service

Tasks

-Ensuring that all calls are answered and information logged -Liaising with on call service engineers and the management teams to ensure works are carried out promptly -Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers -Achieve KPI's and provide the vital admin support to enable engineers to keep working 365 days per year 24/7 -Working quickly and calmly whilst providing a high level of customer service focus to our client base

Requirements

• excel
• word
• data entry
• communication
• customer service

What You Bring

-Excellent IT skills (Excel, Word) and the ability to learn new in house IT systems. -Previous data entry experience -Excellent communication skills -Previous experience in customer service

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Benefits

-Auto enrolment pension scheme; -Free onsite parking; -Life Assurance;

About Lanes Group

-It grew through strategic acquisitions and expansion into new service areas. -It secured major contracts with Thames Water and Southern Water, handling citywide sewer maintenance. -Its work spans large‑scale infrastructure including railway drainage on Crossrail and UV trenchless sewer relining on UK motorways. -Today, it operates a national network of depots, utility hubs and specialist divisions like Lanes‑i, Sapphire and AQS.

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